Verizon

Reviews

• JC

  Joe Castaneda

  Feb 16, 2026
  5.0
  I had an excellent experience working with Kristian at the Verizon store. He was attentive, thorough, and took the time to clearly explain all of my options without rushing the process. My situation was fairly involved since I was switching carriers, upgrading to a new phone, and adding a new iPad with internet service. Kristian handled everything professionally and made what could have been a complicated transition feel smooth and easy. He made sure I was aware of every available promotion and helped me take full advantage of the carrier switch incentives. Because of his guidance, I was able to get an iPhone 17 Max for free, and my new iPad with internet service is only $15 per month, which is a huge improvement compared to the $40 per month I was paying with Spectrum. All in, I now have Verizon’s top Unlimited plan, a brand-new iPhone 17 Max, and a new iPad with unlimited data service for both, and my total monthly bill is roughly $130. That’s an incredible value compared to what I was paying before. Kristian’s customer service was outstanding from start to finish. He was knowledgeable, patient, and genuinely focused on helping me get the best deal possible. I highly recommend working with him if you’re considering switching to Verizon or upgrading your devices.
• KH

  Kyle Hirata

  Feb 8, 2026
  5.0
  Came in to consolidate lines and other services. I was assisted by Kristopher. He was super helpful and easy to talk to. Got me the best deal. Will be going to this store as my main one. Very happy with my service. Thanks Kristopher.
• RN

  Ray Nguyen

  Jan 29, 2026
  5.0
  Chris is the guy you should go for ! He is knowledgeable and will help you to get the best deal plans ! My gf is a pain but he was so patient with her. She’s happy!
• BM

  Barbara Miller

  Jan 8, 2026
  5.0
  Brandon was very polite, knowledgeable,and helpful.
• JA

  j a

  Dec 24, 2025
  1.0
  Went to make a last minute purchase for Christmas and ended up being deceived. While there for other reasons, I was told that my internet equipment was due for upgrade. After letting Vanessa know that I was not upgrading my plan as Verizon is my backup internet, I was told that was fine, there would be no change, just an equipment swap. She told me I just needed to call Verizon ASAP to disconnect my old account, so I called the next morning. Luckily for me, the Verizon tech on the phone explained that this new equipment/account was attached to a lower plan, i.e., had significantly less up/down speed and then I checked my account and saw it was even $10 more! I had already plugged in the new equipment and we did a speed test, then I plugged in my old, and sure enough the new equipment/account had half the speed as my old, and again, was $10 more! When at the store, I made sure to confirm there would be no changes to my plan and she assured there would not be because think about it, why would I take the equipment otherwise?! There was another issue with adding the highest equipment coverage to the purchase I made that day, when I specifically said I didn't want it, and when I got a text about the addition of the coverage while I was there, she told me it was a reset on the coverages I already had on other devices due to adding the new equipment. When I got home, I double checked and saw the additional coverage I explicitly said I didn't want added to my plan! That coupled with finding out I was duped on the internet equipment, I am beyond shocked. I am so grateful to the tech who explained the internet service change to me, he could have just disconnected the old equipment for me and went on to his next call. He went out of his way to explain what I was losing, and then helped me to take advantage of some Verizon tools to get better internet service within my house. I'm not sure if this is a Victra or personnel issue, but in the future I will make sure to only go to Verizon proper stores. I am tech savvy so it's not like I didn't understand what was happening, so I worry about other customers who aren't. Please be aware and double check any changes to your plans if you've dealt with this store.

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