Many customers reported poor customer service experiences, including unhelpful staff and rude management.
Inventory Issues
Frequent complaints about low stock levels and inaccurate inventory information, leading to wasted trips.
Product Quality
Concerns about receiving damaged or incorrect items, with inadequate resolution from staff.
Store Environment
Mixed reviews on store cleanliness and organization, with some noting a decline in overall maintenance.
Geek Squad Experience
Inconsistent experiences with Geek Squad, ranging from helpful service to long wait times and unfulfilled appointments.
JJ
Justin
Nov 12, 2025
5.0
Friendly staff and good selection of products.
YY
Yolatolah
Nov 9, 2025
5.0
On Tuesday I went to Best Buy Culver City for a return. I was helped by Miles- very helpful and professional. While there a rude woman started yelling at an employee. Miles went to help out his co-worker. Best Buy thanks for employing people like Miles. He handled my return professionally and helped his coworker out with the combative customer in a respectful manner.
CI
christine ivey
Nov 8, 2025
5.0
My son and I are revamping our kitchen appliances...Best Buy had every last item we wanted..come Black Friday..change is gonna come. Counters are coming along nicely...gettin ready for new appliances
AK
A K
Nov 4, 2025
3.0
Es ist ok. Mitarbeiter zu finden ist manchmal schwierig und zum Teil wissen sie dann nicht Bescheid.
PS
Pete Sprankle
Oct 30, 2025
1.0
I went into the store yesterday to buy a laptop. There was a 14" HP on sale for $154.99 from $219.99. The sales person said that the sale had ended but he would see if a manager could override it. The manager came out and told me he couldn't sell it to me at that price even though the sign clearly said it was on sale. I told him I've worked retail for 32 years and it's illegal to not honor the price that was marked, but he said I was wrong. For decades I've shopped at Best Buy where I have purchased TVs, Computers, Appliances, headphones, countless DVDs and BluRays, but I've watched the service decline more and more year after year. After this I will never go back again. This is why Amazon is doing so well.