Best Buy

Reviews

• JP

  Jazmin Pineda

  Nov 15, 2025
  1.0
  I was treated very unfairly during my visit. The staff followed me around the store as if I were a criminal. I couldn’t even look around for deals or new products without being harassed. I was even followed to the restroom, which made me extremely uncomfortable. This was the worst shopping experience I’ve ever had. I came in on 10/15/25 around 10 a.m. to pick up an online order, and I will never shop here again.
• BB

  Butch

  Nov 2, 2025
  5.0
  Good location with the great qualities and service that Best Buy consistently provides. Got a Motorola phone that I got online for pick up. Despite an unsuccessful data transfer from my old phone, I appreciated the rep that tried his best to provide assistance. Close to Ralph's and so many other stores and restaurants.
• RC

  Rey Cena

  Oct 23, 2025
  1.0
  Went to trade my IPad for a newer one and the person who assisted me was amazing. But he sent me to customer service for the trade I waited over 40 minutes with only 3 people in front me. When it was my turn the agent did not know how to process a trade and waited again. Afterwards i saw people just sitting there not assisting me. Terrible customer service. I do not recommend this location. They don't take care of customers
• TG

  Tejal Ghadiali

  Oct 14, 2025
  1.0
  Worst experience I’ve ever had at any retail store. One of the store associates shouted at me for asking for clarification on a policy. When I asked to see the written policy or see a manager, I was asked to leave and the employee didn’t allow me to speak to the manager. I’m shocked and will be escalating this to corporate. As a paying customer, I’ve never been spoken to this way at any store. Edit- I’ve called corporate twice asking to be transferred to the store and the call immediately disconnects. Maybe this is a recurrent issue to the point that the manager doesn’t even answer calls.
• JJ

  Jay0701

  Oct 9, 2025
  1.0
  Terrible experience the other week. I had an employee threaten to call LAPD on me for checking to see if a charger cable fit my phone. I apologized for opening the box to check the cable and the employee really had to say" you keep doing this we are calling LAPD" after i apologized with sincerity. He didnt ask if i needed help. I only recieved a terrible attitude, alongside with a threat. For godsakes it was a crappy nine dollar cable. He was acting like i was only trying to come in and steal. The employee was a taller fat white guy with light bown/dark blonde hair. I didnt get his name but im planning on going back soon, and I will get his name and edit this review, i promise that. It really pissed me off that I was treated like a criminal and not a customer. Im surprised Best Buy hired this guy. He was acting like a wannabe security guard. I asked for a manger, and a guy by the name of Marco( I think it was) came and diffused the situation. Marco was very polite and professional, he knows how to do his job well. I called to report this to Best Buy's Corporate office. Hopefully they followed up and spoke to the manager that helped me in regards to this employee

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