Best Buy

Reviews

• JS

  j Shugga

  4 days ago
  2.0
  Back in the day , best buy used to be the go to location. To have no customers It's sad that everyone's moving at a snail's pace when there's no inventory even in the store.
• EH

  Eduardo Hernandez

  Apr 2, 2026
  5.0
  Excelente lugar en el encontrarás la mejor tecnología. Excelente experiencia
• MM

  Mohamed Mughal

  Mar 23, 2026
  5.0
  Dyelan and Marco were amazing today, these in store managers were diligent, knowledgeable and patient on their advice and made me the best offer possible on the new Samsun Ultra. Highly recommend them and the store.
• JJ

  Jay Jackson

  Mar 20, 2026
  1.0
  Worst customer service ever! I go into this Best Buy at the Westfield Mall in Culver City, Monday, March 16th, 2026, about 4 pm. Slouching on some boxes is a lazy-looking employee, Black, nappy short afro, about 6' 2", scraggly beard (or shadow), bad hygiene (dirty fingernails), nasty attitude. I ask him about a device that's clearly listed on the Best Buy website. I can't remember the name of it, he reminds me, a "hotspot", and I politely thank him to soften his nasty tone. This arrogant worker tells me I need to go to a Verizon store or an Apple store to get the product. He's literally trying to run business out of Best Buy. I tell him, no, the item is on the Best Buy website and I just need him to tell me where to find it. He then huffs like a little child and asks the name of the product and I try to pull up the website. My phone is going slow. He now walks off towards a cabinet without so much as a "come this way" or "follow me". He then looks at some cards on a wall, opens a couple of cabinets and says something in a earpiece/mic. He asks me what do I need it for. I tell him I need it for a projector. He then tries to tell me what's best for me, as if I don't know what I need. Again, I wasn't looking for any help other than the product's location. Then, we go back and forth, after he interrupts me explaining I just need to know where it's at, he turns to another customer and asks can I help you and walks off, leaving me unattended. I guess this immature moron thinks that's a power move. I then ask for a manager. A short time later, manager "Artie" comes and quickly locates the product and I purchase it. I tell him about the poor behavior of the employee, who I tried to point out, but mysteriously he disappeared. But, I'm sure the in store cameras caught the entire interaction and management will review his behavior and I hope take proper action to train this fella, because right now he is definitely NOT qualified to be working on your floor.
• JB

  jose bonilla

  Mar 2, 2026
  1.0
  I bought a drone at Best Buy with the confidence that I was buying in a "serious" store. The product failed within the first year, still covered by the manufacturer's warranty. When I went to the store waiting for guidance or at least a little support, they basically told me they couldn't do anything because I didn't buy their extended warranty. In other words: if you don't pay extra for their protection, they leave you alone. There was no intention to help, there was no empathy, there were no solutions. Only repeated policies as if the customer were just one more number. It is disappointing that a company of this size prioritizes selling additional guarantees instead of backing up the products it puts on its shelves. After paying, the deal changes completely. The experience was cold, indifferent and not at all customer-oriented. Buy at your own risk. If something goes wrong and you didn't pay the extra, get ready to solve it yourself.

Frequently Asked Questions About Best Buy