Geek Squad

Reviews

• RP

  Reg Peterson

  Nov 14, 2025
  1.0
  Waste of time and gas coming here. The geek didnt offer anything but buying a new computer or taking it to someone who can diagnose and clean up my computer to get it running better. I was under the impression that those services were offered seeing as how you advertise that.
• RK

  Robert Klein

  Oct 13, 2025
  5.0
  Outstanding in store and in home experience
• ZH

  Zachary Hober

  Sep 3, 2025
  1.0
  They can’t even repair the back glass on an iPhone without shipping it away to Apple for two weeks. Complete waste of time and the “geek squad” rep was extremely condescending.
• MA

  Mahdi Alesheikh

  Sep 2, 2025
  1.0
  I had a very bad experience with the Best Buy repair store—not once, but twice. Don’t bring your laptop here for repair; there are plenty of local stores that can fix things quickly and fairly. First time: I had an LCD connector issue. Best Buy told me it would cost $1,000 because you should replace the motherboard. I decided not to proceed, got my laptop back, and took it to a local shop—they fixed it for just $50. I didn’t leave a bad review then, thinking maybe it was just a mistake by them. Second time (a year later): I had another laptop with a broken LCD. The laptop worked fine except for the screen, so I just asked them to replace the LCD. Since the local shop was closed on the weekend, I tried Best Buy again. This time, they insisted multiple parts needed to be replaced—keyboard, RAM, and more—just to inflate the cost. They clearly try to add unnecessary repairs and make the bill much heavier. I will never go back, and I strongly recommend avoiding this place.
• BT

  Bellalyn Tesfaye

  May 24, 2025
  5.0
  My husband and I had an amazing experience at Best Buy thanks to Kareem, the Geek Squad manager. Even though he was in the middle of moving TVs, he noticed us browsing and immediately stopped what he was doing to help. He was incredibly knowledgeable, answering all of our questions with clarity and patience. He walked us through the features and benefits of the two TVs we were considering — never once being pushy or salesy. Instead, Kareem came across as genuine, sincere, and truly focused on helping us make the best choice. His outstanding customer service exceeded both of our expectations. Because of Kareem, we’ve decided to purchase the TV and even reactivate our Best Buy membership. This is the kind of top-tier service that earns long-term loyalty. Thank you, Kareem — you truly made a difference!

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