Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Citrus Heights, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
193 reviews
5 stars
146
4 stars
9
3 stars
6
2 stars
3
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Tasha, Matt, and Breo.
Long Wait Times
Several reviews noted long wait times and insufficient staffing, leading to frustration among customers.
Mixed Experiences
While many customers had positive experiences, there were also reports of poor service and issues with account management.
Store Management
Some customers highlighted the professionalism and helpfulness of store managers, while others criticized the management for poor customer handling.
Product Knowledge
Employees were frequently described as knowledgeable about products and services, aiding customers effectively.
- NSNia ScheiberOct 21, 20255.0I had such a great experience upgrading to my new phone at Verizon! From the moment I walked in, I was greeted warmly and felt completely taken care of. The manager, Alexis, was absolutely amazing—knowledgeable, patient, and genuinely friendly. She took the time to explain all my options, helped me find the best deal, and made the entire process smooth and stress-free. You can tell she really cares about her customers. I left feeling confident and excited about my new phone. Huge thanks to Alexis and Omarie for providing such excellent service!
- SBSusan BrowningJul 3, 20255.0Jalen was beyond the best! He helped me without any doubt about my frustration with Verizon. He was professional, knowledgeable and a kind/caring person.
- SKStacie KennerFeb 13, 20215.0I loved that Courtney identified what I needed and immediately conveyed the options available without giving an aggressive sales pitch. I have visited Verizon stores in the past where the sales pitch was so aggessive I felt I was being held hostage.
Frequently Asked Questions About Verizon
What types of products does Verizon in Citrus Heights offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories.
What are the store hours for Verizon in Citrus Heights?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Can I pick up my online order in-store at the Verizon Citrus Heights location?
Yes, the Verizon store offers in-store pickup services.
What payment options are accepted at Verizon Citrus Heights?
Payments can be made via American Express, Apple Pay, Android Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Verizon Citrus Heights provide device protection and accessories?
Yes, the store offers accessories as well as device protection services.
What brands of devices are available at the Verizon store in Citrus Heights?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, and accessories brands like Casemate and Otterbox.
Which nearby places can I visit before or after shopping at Verizon Citrus Heights?
You can visit Donut King for coffee and donuts, Erica's Cafe for American cuisine, or Nourish Health Bar and Cafe for vegan options.
Are there any nearby services to help with shipping or printing near Verizon Citrus Heights?
Yes, The UPS Store 2503 nearby offers printing services, packing supplies, and shipping centers.
What nearby automotive services are available close to Verizon in Citrus Heights?
Nearby automotive services include Bubba's Express Car Wash, Car Czar Auto Repair, Prime Auto Repair, and Intoxalock Ignition Interlock.
How can I contact Verizon Citrus Heights for customer support?
You can call them at +1 916-864-3581 or email WeCare@victra.com for assistance.