Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Chula Vista, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
609 reviews
5 stars
496
4 stars
36
3 stars6
2 stars
10
1 star
61
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and knowledge of staff members like Tony, RJ, and Nacho, highlighting their patience and ability to assist with various needs.
Negative Experiences
Several reviews mentioned poor service, including unhelpful staff, deceptive sales practices, and unresolved billing issues, leading to frustration among customers.
Sales Practices
There were complaints about aggressive upselling tactics and hidden fees, with some customers feeling misled about promotions and additional charges.
Store Environment
While some customers appreciated the cleanliness and organization of the store, others reported long wait times and lack of acknowledgment from staff.
Product Knowledge
Customers noted that some employees were very knowledgeable about products and services, which contributed positively to their experiences.
- MMMonchster6 days ago5.0I had a great experience with Cris at Verizon. He was super nice, professional, and really respected my time. I told him exactly what I was looking for, and he delivered without trying to upsell or waste my time. He also took the time to walk me through the current deals and helped me save money—some of which I ended up using. Cris clearly knows what he’s doing and genuinely looks out for your best interest. Highly recommend working with him!
- JRJanete ReeffNov 7, 20255.0Kevin was great! Friendly, helpful and informative.
- ACAnne CainOct 7, 20255.0Best customer service ever (Lucy). If you need to get something done or purchase any items. I recommend going to that store. So happy with the service and you will be too.
- HPHarrie PikeSep 30, 20255.0Tony & Maria were both very knowledgeable and very helpful. They were able to answer my questions and went out of their way to assist me.
- EBEnjoy BajaSep 18, 20251.0Very Bad experience They Lie to me about the plan chris offer me to change He said to me that Netflix espn apple music hulu is going to be included in my plan that is going to be free and i have a big surprise on the next Bill All has a cost and He put things that I didn't ask for Verizon cloud, AI GOOGLE APPLE ONE BE CAREFUL THEY LIE TO YOU I COME BACK AND DONT WANT TO BE RESPONSABLE ABOUT HIS EMPLOYE THEY JUST TOLD ME TO TALK WHIT CHRIS I WILL NEVER COME BACK
Frequently Asked Questions About Verizon
What kind of products does Verizon - Victra in Chula Vista offer?
The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the operating hours for the Verizon - Victra store in Chula Vista?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, and on Saturday and Sunday from 10:00 AM to 7:00 PM.
What payment options are accepted at this Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon - Victra in Chula Vista support in-store pickup?
Yes, the store offers in-store pickup services.
Which brands are available at the Verizon - Victra store?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and others.
Which products and services can I find at the Chula Vista Verizon - Victra store?
Products include audio accessories, cases, power accessories, smartphones, tablets and more. Services include new lines, upgrades, new devices, and accessories.
Is there free Wi-Fi available at the Verizon - Victra store in Chula Vista?
Yes, the store offers free Wi-Fi to its customers.
What nearby places of interest can I visit before or after shopping at Verizon - Victra?
Nearby, you can visit Otay Ranch Town Center Dog Park, a great place for dog walking and relaxation, or enjoy a workout at Orangetheory Fitness gym.
Are there dining options close to Verizon - Victra in Chula Vista?
Yes, nearby dining options include SUBWAY for sandwiches, Red Ribbon Bakeshop for bakery treats, and El Pollo Grill for Mexican fast food.
What beauty and spa services are available near Verizon - Victra in Chula Vista?
Close to the store, you can find Charlotte Tilbury beauty salon, Serenity Nail and Spa, and Body of a Goddess Salon & Spa for various beauty and spa services.