Verizon

4.4
614 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Chula Vista, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2015 Birch Rd, Chula Vista, CA
91915, United States

Hours

Reviews

4.5
609 reviews
5 stars
496
4 stars
36
3 stars
6
2 stars
10
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members like Tony, RJ, and Nacho, highlighting their patience and ability to assist with various needs.

Negative Experiences

Several reviews mentioned poor service, including unhelpful staff, deceptive sales practices, and unresolved billing issues, leading to frustration among customers.

Sales Practices

There were complaints about aggressive upselling tactics and hidden fees, with some customers feeling misled about promotions and additional charges.

Store Environment

While some customers appreciated the cleanliness and organization of the store, others reported long wait times and lack of acknowledgment from staff.

Product Knowledge

Customers noted that some employees were very knowledgeable about products and services, which contributed positively to their experiences.
  • MM
    Monchster
    6 days ago
    5.0
    I had a great experience with Cris at Verizon. He was super nice, professional, and really respected my time. I told him exactly what I was looking for, and he delivered without trying to upsell or waste my time. He also took the time to walk me through the current deals and helped me save money—some of which I ended up using. Cris clearly knows what he’s doing and genuinely looks out for your best interest. Highly recommend working with him!
  • JR
    Janete Reeff
    Nov 7, 2025
    5.0
    Kevin was great! Friendly, helpful and informative.
  • AC
    Anne Cain
    Oct 7, 2025
    5.0
    Best customer service ever (Lucy). If you need to get something done or purchase any items. I recommend going to that store. So happy with the service and you will be too.
  • HP
    Harrie Pike
    Sep 30, 2025
    5.0
    Tony & Maria were both very knowledgeable and very helpful. They were able to answer my questions and went out of their way to assist me.
  • EB
    Enjoy Baja
    Sep 18, 2025
    1.0
    Very Bad experience They Lie to me about the plan chris offer me to change He said to me that Netflix espn apple music hulu is going to be included in my plan that is going to be free and i have a big surprise on the next Bill All has a cost and He put things that I didn't ask for Verizon cloud, AI GOOGLE APPLE ONE BE CAREFUL THEY LIE TO YOU I COME BACK AND DONT WANT TO BE RESPONSABLE ABOUT HIS EMPLOYE THEY JUST TOLD ME TO TALK WHIT CHRIS I WILL NEVER COME BACK

Frequently Asked Questions About Verizon

What kind of products does Verizon - Victra in Chula Vista offer?

The store offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What are the operating hours for the Verizon - Victra store in Chula Vista?

The store is open Monday through Friday from 10:00 AM to 8:00 PM, and on Saturday and Sunday from 10:00 AM to 7:00 PM.