Customer service experiences are inconsistent, with some employees providing excellent assistance while others are reported as rude or unhelpful.
Product Knowledge
Many customers praised staff for their knowledge about products, helping them make informed decisions.
Store Environment
The store generally has a welcoming atmosphere, with friendly staff and a clean environment, although some customers reported feeling ignored.
Repair Services
There are significant concerns regarding the quality of repair services, particularly with AppleCare, leading to customer dissatisfaction.
Pricing
While some customers found good deals, others felt prices were steep compared to competitors like Amazon.
GH
Gina Hodge
1 day ago
5.0
20Nov25 I walked in looking for a printer two gentlemen welcomed us ask what we were looking for they pointed us in the right direction. The cashier's where friendly and answered our questions. In and out in 20 mins. Black Friday specials were running and nice prices.
LH
Long Huynh
1 day ago
1.0
Horrible customers service. Workers are just everywhere but non thst helpful and some just so busy blocking your way just standing around doing nothing. For some reason they have restocking 1pm middle of the day and it was a complete mess to walk aroind avoiding all the workers. Horrible place to shop. The self checkout had four working talking and blocking my way to get out. Doing nothing but talking. Why?
SI
Susy Islas
Nov 15, 2025
5.0
Siempre excelente atención!
Lo que más me gusta es que tienen muchas opciones en los estantes y hasta puedes manipularlos o comparar entre marcas.
Todo bien delimitado y señalado.
En esta ocasión solo fui a recoger algo que pedí en línea, la señora mayor que atiende es súper amable, creo se llama Debbie, me anotó su nombre y ya lo olvidé.
Parking amplio en la plaza
Lugares delimitados para que te lleven los artículos a tu carro
NG
Norberto garcia
Nov 11, 2025
1.0
I had a bad Experience at this Best Buy
I had a 10dll voucher and I went to buy a Lego set ,the one I was looking for wasn't there,but I saw another one that caught my eye ,plus the price was in my range ,as I went to purchase it ,it ranged in at 46 dlls ,I said the price was 26.99 I even showed them where I got it from ,the " young manager " gave me a face like I had placed the lego set there ,even do there was another Lego set there still ,he told me " I can't give it to you at that price but we can " Work on it " I decided to leave because his attitude and body language was like if I had placed it there so thats why they get 1 star from me ,even do Ive been buying from them for over 20 years and even have the Best buy card
CM
Cristina Moreno
Oct 22, 2025
1.0
A employee named CLAUDIA, was extremely disrespectful to my dad and I. My dad went in for a screen protector and a case, mind you he’s been coming here for years and has never had an issue with anyone there, he loved this location. We had been waiting maybe 20-30 min to get the screen protector put on (we paid) and this lady kept passing multiple times using the computer we were at, and that’s when my dad spoke up and asked nicely to CLAUDIA if she can help us because we have been waiting there. Right away gave us attitude like we were bothering her. She asked for receipt, but the previous employee said it was sent to our email. That same employee (she was real kind so this isn’t about her) told my dad to turn off his phone so that it’s ready for them to work on it. So my dad couldn’t even access his phone for the email receipt. My dad asked CLAUDIA nicely if she could check the system since we just purchased. Automatically giving us attitude then checked and raised her voice saying we never purchased. We clearly just did. And it was just going back and forth until my dad said that’s okay let me go get that employee that helped us and manager. These 2 other employees made the situation way better for us and they looked up our receipt perfectly well. I don’t understand why she was making it such a problem for us, but we are completely disappointed in that interaction. We hope never to see her again. Incredibly rude. Do BETTER CLAUDIA.
What are the operating hours of Best Buy in Chula Vista?
Best Buy in Chula Vista is open from 10:00 AM to 9:00 PM Monday through Thursday and Sunday, and until 10:00 PM on Friday and Saturday.
Does Best Buy Chula Vista offer in-store and curbside pickup services?
Best Buy Chula Vista offers both in-store pickup and curbside pickup services for customer convenience.
Can customers get Geek Squad support at this Best Buy location?
Yes, customers can receive expert advice and Geek Squad support at the Best Buy store in Chula Vista.
Is the Best Buy in Chula Vista wheelchair accessible?
Yes, the Best Buy store has a wheelchair accessible entrance to accommodate all customers.
What types of products can I find at Best Buy Chula Vista?
You can shop TVs, computers, appliances, and more electronics and home gadgets at Best Buy Chula Vista.
Where is Best Buy located in Chula Vista?
Best Buy is located at 59 N Broadway, Chula Vista, CA 91910, USA.
Are there nearby places to visit before or after shopping at Best Buy?
Yes, nearby places include Vivint Smart Home for home services, Payless ShoeSource for footwear, and Pacific Sales Kitchen and Home for appliances and kitchen needs.
How can I get printing or packing services near Best Buy?
The UPS Store 7391 is nearby and offers printing, packing supplies, and freight services for your convenience.
Are there food options close to Best Buy in Chula Vista?
Yes, nearby you can find La Michoacana Plus, a fast food and ice cream shop, and Subway for sandwiches and quick meals.
Does Best Buy accept debit cards and checks for payment?
Best Buy Chula Vista accepts debit cards and checks, and does not require cash-only payments.