Best Buy

Reviews

• JL

  Jaime Lyerly

  3 days ago
  1.0
  I went in for help from the geek squad and made an appointment, but I still had to wait. Then they couldn't even help me.I would have saved the trip if someone read the appointment info. Also, I walked around the store, and everything was over priced, and not a single person was around to help. I would not go here again.
• TO

  Thalia Ortiz

  Dec 31, 2025
  1.0
  Hello, I am writing to formally complain about a very disappointing experience at the Otay Ranch location on December 30, 2025, at approximately 8:00 PM. I recently purchased a TV from Best Buy that was delivered less than a week ago and is already defective. When I went to the Otay Ranch location seeking assistance, the manager on duty ELI was rude, dismissive and completely unhelpful. He stated that because he was “certified trained,” he couldn’t assist with an exchange or return and insisted that I contact the manufacturer directly. He also claimed that the store doesn’t warranty the product it sells. Which made no sense. This response contradicts the level of service I have experienced at other Best Buy locations and left me feeling brushed off rather than helped. As a customer, I expected professionalism, empathy, and guidance-none of which were provided. I have been a loyal customer in the past, but this experience has seriously damaged my trust in the company. I am requesting the issue be reviewed and that I could be contacted regarding a fair resolution for this defective product. Thank you for your time and attention. I hope Best Buy will take this feedback seriously. Believe the reviews and avoid this location.
• SL

  Sunny L

  Dec 24, 2025
  5.0
  I purchased a 55-inch TV, and the cart was too small, so I was really struggling. After checking me out, Paul professionally and kindly helped load the TV into my car. He went above and beyond, especially when other employees didn’t offer any assistance. I truly appreciated his help and kindness. Thank you so much, Paul!
• JR

  johnathan robello

  Dec 21, 2025
  1.0
  Shit store and customer service. Walked in, fully aware that its the holidays, I walk towards customer service to see if i can find an employee to just ask a question. There's a line of about 8 people all with either returns or other things in their hands. I look over and see an employee standing in an isle and hes speaking to someone on the OTHER side of the isle he is in. I say "excuses me" no response. So I walk closer and say excuse me again, he turns around and I say "I have a quick question for you" to which he responds, "thats great, go get in line. I have a row of customers before you". First of all, I didnt need assistance within the store or help navigating my way or a product description of sorts, I had a yes or no question and was dismissed. 👎
• LC

  LaTorya Cole

  Dec 19, 2025
  5.0
  I would like to share my experience with store clerk Devin. He deserves all the stars because he was polite, attentive, and prompt. I was told to wait at a counter for help and after waiting for 30+ minutes Devin stepped in and stepped up. And because of his professionalism I felt the need to share. Happy Holidays to you Devin and I hope you get great commission!!! I went in to buy a VR set for Christmas and he succeeded with assistance.

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