Apple Otay Ranch

Reviews

• XW

  Xiani W

  Nov 15, 2025
  5.0
  I would like to commend George (Jorge) for his wonderful customer service. He was so patient and kind to a senior woman seeking help with her phone. He also made sure I was attended right away when he noticed that I had been waiting for over 30 min past my appt time. My general recommendation to this store is to allow more time in between appts so that people don’t have to wait so long. There’s no point in scheduling an app if customers still have to wait over 20 min to be seen.
• ZM

  Zuzu Madanat

  Nov 15, 2025
  5.0
  Friendly staff and helped us with a cracked screen on our iPhone 17. It was seem less. Thanks!
• DG

  Dany Garcia

  Nov 1, 2025
  1.0
  Horrible experience. Had me waiting almost half an hour for somebody to assist me when I wanted to purchase a MacBook. Asked immediately when I entered how do I enter the waiting list. Told me I was after a certain family. Next thing I see the worker helping a white girl dressed in Lulu lemon with a purse. lol. Ima just not even say the phrase. lol. Instantly told myself I’m not giving this store my money when they’re ignoring me to help others.
• JM

  Jadalee Mateo

  Oct 30, 2025
  5.0
  Was a little iffy at first based on past experience at a different location, but Ryan cleaned my iPhone charging port and fixed the issue right away. Very friendly worker and very efficient! #savedmyiphone #iphone15 #thankuryan
• GR

  Gregory Reiland

  Oct 16, 2025
  1.0
  Worst apple store ever!!! Stay away from this store if by any means necessary. I checked my computer in simply to see if I could get a new software program installed onto my computer. The specislist assisting me wrote irrelevant notes about my macbook which led to the technician at the so called "genius bar" to assist me with other matters rather than what I previously came into the store to do. After reading the specialist notes, the technician decided to run a diagnostic on my macbook before attempting to put on a new software program. Once the diagnostic was completed it turned out that my macbook had a memory issue which caused the macbook to overload and shut down ( though it only shut one me once or twice, my computer worked just fine! I could still use the internet, watch youtube videos, do my work, and watch netflix on my current software with no issues, I simply wanted the next available software compatible to my macbook, that was it!). Once the memory problem was revealed, the technician should've explained to me the risk; that if they attempt to put a newer software on my computer and it fails to be installed, there is no way to reinstall the current working software. ALL RISKS SHOULD BE MENTIONED TO ALL CUSTOMERS bringing in their macbooks. A doctor would explain to a cancer patient the risks, and benifits to getting chemotherapy, just as a computer technician should explain the risk and benifits of working on an internally sick computer. The following day after leaving my macbook over night with these so called "technicians" I get a call that a new software could not be installed, and my current software was completely wiped and could not be reinstalled. I brought a working macbook in and was issued a completely broken, and now unusable macbook. After complaining to the manager (Elizabeth), who showed no empathy, and continued to act like it was my fault, she kept claiming "well you did sign the waiver so there's nothing we can do to help you". The technician even lied and claimed to management that he did explain to me the risks of installing a new software, simply to save his own skin from his major screw up of ill informing a customer. Elizabeth (manager) of course sided with the technician, and continued to take no accountability or actions to right what was wrong. Words can't explain how furious I am at their incompetence, and their lack of training for their employees. Transparency is of the utmost importance, especially when dealing with a customer's macbook. Corporate will recieve a complaint call, and letter from me. I advise you NOT to take your macbook to this location and deal with these unskilled technicians who lie when they screw up. Also; make sure you read the fine print of ANYTHING you sign in a macbook store, because they will fail to tell you that if they mess up your computer, or they wipe all your software, and or data off your computer, and they cannot recover it, they will absolutely take NO responsibility for their actions. I will NEVER use Apple macbook again. And if your macbook has issues, take your macbook to a local computer shop that actually fixes computers, NOT "the genius bar" where anybody but geniuses are in charge of your expensive Macbook.

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