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Apple Otay Ranch

4.1
(1056 reviews)

Business Details

2015 Birch Road, Chula Vista, CA
91915, United States
(619) 205-6400
https://www.apple.com/retail/otayranch

About

Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • [Free/Paid] wi-fiNot available

Location

Apple Otay Ranch
2015 Birch Road, Chula Vista, CA
91915, United States

Hours

Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 9:00 PM
Saturday10:00 AM - 9:00 PM
Sunday11:00 AM - 6:00 PM

Reviews

4.1
1,056 reviews
5 stars
691
4 stars
131
3 stars
57
2 stars
25
1 star
152
  • 44
    4mrbigcbro
    6 days ago
    5.0
    The people that work in this place have a great understanding of all apple; cell phones, tablets and computers to help get the correct products or solving any problems that may arise from your issues with your own products. This will be the first and only place that I can get my issues taken care of.
  • TR
    Teresa Rodriguez
    Apr 4, 2026
    4.0
    the tech person Andy really helped me out with the problem I had with my iCloud apple account.
  • CC
    Crls Castro
    Apr 1, 2026
    4.0
    Limpio,seguro pero nada más tiene poca gente cobrando dependiendo puede tardar en pagar tus productos Pero un ecxelente servicio
  • DL
    daniela lopez
    Mar 21, 2026
    1.0
    Night and day experience. The night before, my husband was helped by a great employee who cleaned his phone, explained everything clearly, and told him to come back the next morning for a battery replacement. Excellent service. The next day? Completely different story. They kept his phone for 3 hours just to say “we didn’t touch it.” If they couldn’t proceed, why not say that upfront instead of wasting our time? Honestly, customers should be asked to stick around for the first few steps to confirm whether the repair is even workable. Vanessa was unhelpful, had a bad attitude, and when we came back she avoided us completely and had someone else deal with it. Lack of communication, accountability, and professionalism. Very disappointing.
  • AG
    Aaron Gonzalez
    Mar 14, 2026
    2.0
    They make it really difficult to get help and support. You can’t even call the store directly to ask if they offer a service. They connect you to Apple and tell you that you have to come in. Not helpful to people that live 45 mins away.

Frequently Asked Questions About Apple Otay Ranch

What products can I find at Apple Otay Ranch?

You can shop for iPhone, Mac, Apple Watch, iPad, and more at Apple Otay Ranch.

Does Apple Otay Ranch offer technical support?

Yes, technical support is available at the Genius Bar at Apple Otay Ranch.

Brand Certified Facts from Apple Otay Ranch

This information is certified by Apple Otay Ranch and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 05, 2026Yext Knowledge Graph
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