Business Details
12159 Central Avenue, Chino, CA
91710, United States
Certified by Verizon • Feb 22, 2026
(909) 590-8292
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Chino, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection.
We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use.
Frontier Internet is also available at this location, with strong offers for homes and businesses in the area.
Visit us for reliable wireless service, expert support, and solutions that fit your needs.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.4
293 reviews
5 stars
238
4 stars
13
3 stars3
2 stars3
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly highlighting individuals like Patrick, Mario, and Melissa for their exceptional service.
Mixed Experiences
While some reviews were positive, others reported negative experiences, including issues with billing, misleading information, and poor customer service from certain employees.
Efficiency Issues
Several customers noted long wait times and inefficiencies in service, with some expressing frustration over the time taken to resolve their issues.
Store Management
There were complaints about the store's management and employee turnover, which contributed to inconsistent service and unresolved customer issues.
- AMA. MartinezFeb 13, 20265.0Great customer service. Was super appreciative of Patrick's assistance. His explanation of our plan and the options our family had was extremely helpful. Would recommend this location to anyone!
- LDLisa DiazNov 15, 20255.0My phone broke and needed a replacement that day. Patrick went above and beyond in everything I needed and was very patient. If I could give 10 stars I would. I would definitely recommend coming to this location.
- MGMaria GutierrezOct 9, 20251.0location approximately two months ago, seeking assistance with a broken phone, which hindered my ability to communicate with customers. Hiram provided support at the Chino location. To summarize, I had been owed two months of complimentary phone service due to a prior mistake by a Verizon representative. Upon arrival, Hiram suggested switching to a business account, which he claimed would be more cost-effective and not impact my billing cycle. Despite my explanations regarding the two free months that where OWED TO ME he persisted in his recommendation. Consequently, I incurred a $384 bill NOW!!! I feel misled by Hiram's assertions. My attempts to contact him via text were ignored, despite allowing ample time for a response. To avoid confrontation, I opted to express my concerns through Yelp. Regrettably, I do not trust this store and will not recommend it due to the substantial bill I incurred. The stress caused by this experience led me to switch carriers. I strongly advise against visiting this location or seeking assistance from Hiram. The experience was profoundly disappointing at the beginning. He tried to help, but you can tell that afterwards he didn’t wanna deal with it anymore which I don’t understand cause this is his job to help customers I did not feel helped or understood instead, I felt agitated so I just left the store when I was previously there I can tell that he couldn’t handle the situation and it was hard for me to reach out to our manager because he wasn’t providing me any information
- LRLuis RSep 21, 20255.0Excelente atención
Frequently Asked Questions About Verizon
What types of products can I find at Verizon in Chino, CA?
You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories at Verizon in Chino, CA.
What brands are available at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Incipio.
What are the store hours for the Verizon location in Chino?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Verizon store in Chino offer in-store pickup for online orders?
Yes, in-store pickup is available for your orders placed online at this Verizon location.
What payment options are accepted at this Verizon Authorized Retailer?
The store accepts payments via American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Verizon store in Chino accessible for customers who prefer speaking Spanish?
Yes, the store offers services in both English and Spanish to accommodate customers.
Can I recycle my old electronics at this Verizon location?
Yes, the store offers electronics recycling services.
What nearby places can help me plan my visit to Verizon in Chino?
Nearby places like Chino Towne Center offer shopping and dining options where you can visit before or after your Verizon trip.
Are there any fitness centers close to the Verizon store in Chino?
Yes, 24 Hour Fitness - Chino Central Ave and HWD Fitness Chino are nearby gyms where you can work out near the Verizon store.
Where can I find food and dining options near Verizon in Chino?
Nearby dining options include Tony's Giant New York Pizza, Burger King, Tasty Tamales, and Fresh Cut Catering for a variety of meals and snacks.
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