Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Chino, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
291 reviews
5 stars
236
4 stars
13
3 stars3
2 stars3
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff for being helpful and friendly, while others reported rude and unprofessional behavior.
Staff Knowledge
Several customers highlighted knowledgeable staff who provided excellent assistance, while others experienced frustration with inexperienced employees.
Billing Issues
Numerous complaints about billing errors and lack of clarity regarding promotions, leading to customer dissatisfaction.
Store Management
High employee turnover noted, causing inconsistency in service and customer experience.
Wait Times
Customers frequently mentioned long wait times and slow service, impacting overall satisfaction.
- LDLisa DiazNov 15, 20255.0My phone broke and needed a replacement that day. Patrick went above and beyond in everything I needed and was very patient. If I could give 10 stars I would. I would definitely recommend coming to this location.
- MGMaria GutierrezOct 9, 20251.0location approximately two months ago, seeking assistance with a broken phone, which hindered my ability to communicate with customers. Hiram provided support at the Chino location. To summarize, I had been owed two months of complimentary phone service due to a prior mistake by a Verizon representative. Upon arrival, Hiram suggested switching to a business account, which he claimed would be more cost-effective and not impact my billing cycle. Despite my explanations regarding the two free months that where OWED TO ME he persisted in his recommendation. Consequently, I incurred a $384 bill NOW!!! I feel misled by Hiram's assertions. My attempts to contact him via text were ignored, despite allowing ample time for a response. To avoid confrontation, I opted to express my concerns through Yelp. Regrettably, I do not trust this store and will not recommend it due to the substantial bill I incurred. The stress caused by this experience led me to switch carriers. I strongly advise against visiting this location or seeking assistance from Hiram. The experience was profoundly disappointing at the beginning. He tried to help, but you can tell that afterwards he didn’t wanna deal with it anymore which I don’t understand cause this is his job to help customers I did not feel helped or understood instead, I felt agitated so I just left the store when I was previously there I can tell that he couldn’t handle the situation and it was hard for me to reach out to our manager because he wasn’t providing me any information
- LRLuis RSep 21, 20255.0Excelente atención
- NBNicole BondeAug 6, 20255.0Friendly, knowledgeable had the phone I wanted
- PCPaul CastilloJun 30, 20255.0Extremely good Full support
Frequently Asked Questions About Verizon
What types of products can I find at Verizon in Chino, CA?
You can find a full range of wireless devices including phones, tablets, home internet, smartwatches, and accessories at Verizon in Chino, CA.
What brands are available at this Verizon Authorized Retailer?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Incipio.
What are the store hours for the Verizon location in Chino?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Verizon store in Chino offer in-store pickup for online orders?
Yes, in-store pickup is available for your orders placed online at this Verizon location.
What payment options are accepted at this Verizon Authorized Retailer?
The store accepts payments via American Express, Apple Pay, Android Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Verizon store in Chino accessible for customers who prefer speaking Spanish?
Yes, the store offers services in both English and Spanish to accommodate customers.
Can I recycle my old electronics at this Verizon location?
Yes, the store offers electronics recycling services.
What nearby places can help me plan my visit to Verizon in Chino?
Nearby places like Chino Towne Center offer shopping and dining options where you can visit before or after your Verizon trip.
Are there any fitness centers close to the Verizon store in Chino?
Yes, 24 Hour Fitness - Chino Central Ave and HWD Fitness Chino are nearby gyms where you can work out near the Verizon store.
Where can I find food and dining options near Verizon in Chino?
Nearby dining options include Tony's Giant New York Pizza, Burger King, Tasty Tamales, and Fresh Cut Catering for a variety of meals and snacks.