Best Buy

Reviews

• DD

  Darren

  5 days ago
  1.0
  The installation appointment requires a 15-minute call before arrival, and if we’re not home they leave, and the next available appointment is a week later. The brand-new washer arrived damaged during transportation, and the customer service representative offered a $100 discount, but asked us to call back the next day to confirm. However, for 3–5 consecutive days, every time we called we had to wait 30–60 minutes. The representatives kept transferring us, and each time a new person picked up we had to repeat all the order information again. They frequently dropped the call as well. After half a month and more than ten complaint calls, we still haven’t received the promised refund. At this point, it feels like they are intentionally creating obstacles so customers give up. If 1,000 customers give up, that’s $100,000 of extra income for them. Absolutely terrible customer service hotline. In short, whatever you “save” with them is nothing compared to the amount of time you end up wasting—you wouldn’t believe it.
• OC

  Owen Cheng

  Nov 9, 2025
  5.0
  Staffs were very friendly and helpful.
• MM

  Ming

  Oct 28, 2025
  1.0
  I went to Best Buy for an iPhone battery replacement and had a terrible experience. The check-in took over an hour, the technician seemed inexperienced, and they told me it would take 4–5 hours. When I canceled and asked for my phone back, I found it had been factory reset, and because my eSIM was inactive, I couldn’t receive verification codes to restore anything. It took a friend to help me fix it at home. Bottom line: for iPhone repairs, go to an official Apple Store. Don’t risk it.
• RA

  RoseAnna Alcala

  Oct 18, 2025
  1.0
  The worst customer service. The employees sit on their phones.They sit and talk to each other having persnsl conversations. I tried to get help three times while the staff stand around rather than work. Lots of staff young staff out on the floor but they don't work. And it's absolutely ridiculous whe trying to get help. And nobody helps you such poor management.
• MW

  Michael Wang

  Oct 8, 2025
  1.0
  Best Buy is a shadow of what it was. Bought a MS Office license for Mac/Windows for like $150, the 2 yrs old MacBook Pro I bought the license for can’t activate the license.. license activation server has all sort of problems and there is hardly any support for standalone licenses nowadays. Also the code don’t work with any of my windows desktops either. Of course, they won’t accept return of the software since they classify it as a gift card, which has a much much shorter return period. I’ve wasted so much time talking to Microsoft costumer services and Best Buy costumer services, it’s probably not worth the effort to get my money back. So I’ve accepted that I spent $150 at Best Buy for nothing and bought the same product for half the price off Amazon with absolutely no issues. Really disappointed with what Best Buy has become in the PC/Software sector.

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