Certified by VCA Valley Oak Veterinary Center • Feb 22, 2026
Reviews
3.0
430 reviews
5 stars
187
4 stars
22
3 stars6
2 stars
26
1 star
189
What are people saying?
AI-generated from recent customer reviews
Compassionate Care
Many customers praised the staff for their kindness and empathy during difficult situations, especially in emergencies.
High Costs
Numerous reviews highlighted the high prices for services, with many customers feeling that the costs were excessive and not transparent.
Mixed Experiences
While some customers had positive experiences with care and communication, others reported negative interactions and dissatisfaction with service.
Emergency Services
The facility is noted for being one of the few 24-hour emergency vet options, but there are complaints about wait times and availability.
Communication Issues
Several reviews mentioned poor communication regarding costs and treatment options, leading to frustration among pet owners.
TW
Terrilynn Webb
Feb 12, 2026
5.0
My friend had taken her dog here on an emergency and I felt I should throw in my two cents. The bad reviews are all pretty consistent. They were unhappy with the cost and felt that the pet should have been treated first then costs be discussed afterwards. The prices was their complaint as well. I just wanted to say that at no time whenn no I took her here did they act unsympathetic,
They were, however, direct about the costs and we didn’t find this offensive at all. The hey can’t stay in business if they didn’t get pad. And the costs are higher in an emergency situation. $1000 isn’t a bad price at all when there’s X-rays, bloodwork, tox screen, etc. It’s sad that people have pets and don’t
understand the costs that can come with them. My friends dog did, infact, eat a sock and the appropriate surgery was done and he’s fine. They did a fine job. And I’d recommend this vet office.
SD
Sharon Duby
Jan 2, 2026
5.0
Best place ever! They took such good care of my cat, he survived Parvo which was amazing with about 20% chance of survival rating! Worth every dollar I spent! Thank you so much
CG
Courtney Gray
Jan 2, 2026
5.0
Right before Christmas I realized I had to put my cat down. I had never been to Valley Oak but it was the only place that was open. It was the most wonderful experience. Every person I was in contact with made the whole process of having my cat put down so lovely. Truly. I am so grateful for each of them making such a hard moment easier. Thank you
CC
Cindy Christensen
Dec 28, 2025
5.0
We've experienced nothing but the best care and compassion with both pups!
MP
maxximus primeape
Dec 14, 2025
5.0
We had an incredibly positive experience with valley oaks. They were incredibly kind and empathetic from start to finish. I had lots of questions and they were patient and answered each thoroughly. Our dog had to have surgery and they kept us updated every step of the way offering frequent phone calls with updates and letting us know we could call anytime ourselves if we wanted to check even overnight. The drs themselves were incredibly kind and knowledgeable.
The cost was tough but we knew with an emergency situation it was going to be pricey. To our pleasant surprise they actually charged us thousands less than the estimate. They were upfront about all the charges, and when I asked about removing something from the plan of care they were completely fine with it.
Throughout a really rough situation this facility showed us nothing but kindness and understanding. Im thankful we have an emergency vet and thankful for such an amazing staff.
Frequently Asked Questions About VCA Valley Oak Veterinary Center
What types of animals does VCA Valley Oak Veterinary Center treat?
VCA Valley Oak Veterinary Center treats avians, cats, dogs, exotics, pocket pets, pot-bellied pigs, rabbits, and reptiles.
What are the operating hours of VCA Valley Oak Veterinary Center?
The veterinary center is open 24 hours a day, 7 days a week, with continuous service throughout the week.
Does VCA Valley Oak Veterinary Center offer emergency services?
Yes, the center offers veterinarian emergency services along with specialty and general veterinary care.
What payment methods are accepted at VCA Valley Oak Veterinary Center?
The center accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
What health and safety protocols are in place at VCA Valley Oak Veterinary Center?
The center follows health and safety protocols based on healthcare best practices and complies with state and local guidance and regulations.
Does VCA Valley Oak Veterinary Center provide boarding services for pets?
Yes, boarding services are available along with a range of veterinary care options.
Where is VCA Valley Oak Veterinary Center located?
It is located at 2480 Dr. Martin Luther King Jr. Parkway, Chico, CA 95928, USA.
Are there any pet supply stores near VCA Valley Oak Veterinary Center for convenience?
Yes, Tractor Supply Co., a hardware store and outdoor gear retailer, is nearby for pet supplies and other needs that customers might have.
What dining options are available near VCA Valley Oak Veterinary Center for customers?
Nearby dining options include Tacos El Grullense, a Mexican food truck specializing in Tex-Mex cuisine, and Tackle Box Chico, a bar and grill restaurant.
How can nearby attractions enhance my visit to VCA Valley Oak Veterinary Center?
After your appointment, you might enjoy visiting local attractions such as Silver Dollar Speedway for racing events or the nearby Dutch Bros Coffee for a beverage, enhancing your overall visit experience.
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Certified February 22, 2026Yext Knowledge Graph
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