Business Details
2635 Gateway Rd, Carlsbad, CA
92009, United States
Certified by Verizon • Feb 22, 2026
(760) 585-4496
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Carlsbad, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.2
255 reviews
5 stars
188
4 stars
15
3 stars2
2 stars
4
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude or unhelpful.
Sales Practices
Several customers reported feeling misled or pressured into additional purchases or services, leading to negative experiences.
Staff Knowledge
Some employees were noted for their expertise and ability to assist customers effectively, while others were described as indifferent or lacking knowledge.
Store Management
Concerns were raised about the management and operational issues at the store, including difficulty in reaching management and poor handling of customer complaints.
Overall Experience
Customers had varied experiences, with some expressing satisfaction and loyalty, while others vowed to avoid the store due to negative interactions.
- COCelso Constantino De OliveiraJan 17, 20265.0I had a great experience. The nice guy helping me Was very attentive ,friendly and did everything to help me . Definitely I will get my iPhone only in this store from now on . No need to hassle and get the phone in the Apple Store
- RLRay LinovitzDec 13, 20255.0Friendly and efficient
- JHJim HansenDec 9, 20255.0CJ was very helpful
- SKselim KARABAYIRDec 7, 20251.0The employees were indifferent and irresponsible. I had my line closed. The bill kept coming.
- DSDebbie SandovalNov 15, 20255.0CJ in Carlsbad was extremely nice and very helpful with the transfer from old phone to the replacement phone.
Frequently Asked Questions About Verizon
What type of products can I find at the Verizon store in Carlsbad?
The Verizon store offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the operating hours of the Verizon Authorized Retailer in Carlsbad?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online orders in-store at this Verizon location?
Yes, the Verizon store provides in-store pickup service for orders.
What payment methods are accepted at the Verizon Carlsbad store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store offer any eco-friendly services?
Yes, the store offers electronics recycling services to help you responsibly dispose of your devices.
Is there any free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available for guests visiting the Verizon Carlsbad location.
Are there restaurants nearby where I can grab a meal before or after visiting the Verizon store?
Yes, nearby restaurants include Panda Express, Pick Up Stix Fresh Asian Flavors, Red Oven - Artisanal Pizza and Pasta, Pure Burger, Pieology Pizzeria, Peet's Coffee, Bird Rock Coffee Roasters, Hooked on Poke and Sushi, and WR Kitchen & Bar (by Wood Ranch).
What nearby places could help me find the Verizon store or provide additional shopping options?
Bressi Ranch Village Center is a nearby shopping center, and there are other mobile phone stores such as Verizon and Victra — Verizon Authorized Retailer close by.
Are there any nearby health or medical services close to the Verizon store?
Yes, Gateway Dental Group and Orthodontics is nearby if you need dental or cosmetic dental services.
What brands are available at this Verizon Authorized Retailer?
The store offers products from Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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