Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Carlsbad, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
246 reviews
5 stars
183
4 stars
15
3 stars2
2 stars
4
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members, particularly mentioning individuals like Manny, Armando, and CJ.
Negative Experiences
Several reviews highlighted instances of poor service, including rude behavior from staff and issues with dishonesty regarding fees and services.
Staff Knowledge
Customers appreciated the knowledge and expertise of several employees, particularly in assisting with phone upgrades and troubleshooting.
Long Wait Times
Multiple reviews mentioned long wait times in the store, with some customers feeling neglected or unacknowledged during their visits.
Store Management
Feedback on management was mixed, with some praising managers for their assistance while others criticized them for poor service and lack of support.
- DSDebbie SandovalNov 15, 20255.0CJ in Carlsbad was extremely nice and very helpful with the transfer from old phone to the replacement phone.
- SASelena AndrewsOct 16, 20255.0Micah was awesome! So grateful for how easy everything was and how kind he was!
- KBKieran BlueSep 19, 20251.0Dishonest salesman lied to me! I went around 9:30 am on 09.19.25 to get an iPhone air in store and trade in my old phone, the employee told me it was a Verizon policy on iPhone 17’s that I would have to buy 3-4 accessories sounds suspect. I walked out and went to the Encinitas store had no issue or mention of the policy. Avoid this store the salesmen are dishonest and try to take advantage of people.
- JAJeanette AncsinAug 19, 20255.0I went to the store because I wanted to talk with someone who spoke English. Everyone was very nice and friendly and knowledgeable.
- RGRaul GonzalezAug 15, 20255.0Un placer haber sido atendido por Christian y ver que tanto El como Israel les apasiona el servicio y se esfuerzan mucho por qué las personas salgan felices con su servicio.
Frequently Asked Questions About Verizon
What type of products can I find at the Verizon store in Carlsbad?
The Verizon store offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the operating hours of the Verizon Authorized Retailer in Carlsbad?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Can I pick up my online orders in-store at this Verizon location?
Yes, the Verizon store provides in-store pickup service for orders.
What payment methods are accepted at the Verizon Carlsbad store?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store offer any eco-friendly services?
Yes, the store offers electronics recycling services to help you responsibly dispose of your devices.
Is there any free Wi-Fi available at the Verizon store?
Yes, free Wi-Fi is available for guests visiting the Verizon Carlsbad location.
Are there restaurants nearby where I can grab a meal before or after visiting the Verizon store?
Yes, nearby restaurants include Panda Express, Pick Up Stix Fresh Asian Flavors, Red Oven - Artisanal Pizza and Pasta, Pure Burger, Pieology Pizzeria, Peet's Coffee, Bird Rock Coffee Roasters, Hooked on Poke and Sushi, and WR Kitchen & Bar (by Wood Ranch).
What nearby places could help me find the Verizon store or provide additional shopping options?
Bressi Ranch Village Center is a nearby shopping center, and there are other mobile phone stores such as Verizon and Victra — Verizon Authorized Retailer close by.
Are there any nearby health or medical services close to the Verizon store?
Yes, Gateway Dental Group and Orthodontics is nearby if you need dental or cosmetic dental services.
What brands are available at this Verizon Authorized Retailer?
The store offers products from Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.