Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair Shop
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
3.5
721 reviews
5 stars
354
4 stars
87
3 stars
39
2 stars
46
1 star
195
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with staff being unhelpful, dismissive, or untrained.
Wait Times
Long wait times for service were frequently mentioned, with some customers waiting hours even with appointments.
Staff Knowledge
While some staff were praised for their knowledge and helpfulness, others were criticized for lacking product knowledge and communication skills.
Repair Issues
Customers expressed frustration with repair processes, including delays and unsatisfactory resolutions.
Store Management
Management was often described as unresponsive or ineffective, contributing to negative customer experiences.
- JJJaimeNov 14, 20254.0Had appointment// 40 minutes later Holy Doctor office
- AAAQUILES ArmendarisNov 12, 20255.0The staff is very friendly and help you out with all the questions.
- JJJBNov 5, 20251.0Am I invisible? Am I not a customer? What am I to people? I wasn't noticed at all. I was looking for help with questions I wanted to ask. I wanted to buy my wife a phone. I had asked for a translator, and got nothing in return. Wow 😳 not even a welcome, hi how are you type. I was Ignored
- MVMaria VillanuevaOct 19, 20254.0The Apple Store is run just like all the others. I needed to replace my Apple watch and the lady helping me was very helpful. Lots of pro tips such as making sure my phone had latest software upgrade to iOS 26 before pairing my new watch. Crowded but not crazy crowded.
- GFGabo FloresOct 18, 20251.0​"I bought the iPhone 17 pro max at full price today. I spoke to the store, and they helped me place the order so I could pick it up today at 1 pm. I called 50 minutes before and they told me it was ready for pickup i have to drive from San Ysidro California to that location 55 mn When I arrived, surprise! Apple had canceled my order. They didn't know why, couldn't help me, and only gave me a number to call. The person on the phone only said, 'Your order was canceled, you have to wait 5 days for your refund, there's nothing that can be done.' They didn't know what explanation to give me about what happened. Only one person out of the entire staff was kind; the others ignored you. The worst customer service." They don't call or send me an email let me know my order was cancel nothing ​"Thanks to the white guy who helped me he was the only one of the entire staff. I asked to speak with the general manager, and they never arrived or spoke with me
Frequently Asked Questions About Apple Carlsbad
What products can I find at Apple Carlsbad?
Apple Carlsbad offers a wide range of Apple products including iPhone, Mac, Apple Watch, iPad, and more.
What are the store hours for Apple Carlsbad?
Apple Carlsbad is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 6:00 PM on Sundays.
Does Apple Carlsbad provide technical support?
Yes, technical support is available at the Genius Bar where specialists can assist with your Apple products.
Can I get my Apple device repaired at Apple Carlsbad?
Yes, Apple Carlsbad offers repair services for Apple products including computers and mobile phones.
Does the store offer in-store shopping and pickup options?
Yes, Apple Carlsbad provides in-store shopping and also offers in-store pickup services.
Is Apple Carlsbad accessible for customers with disabilities?
Yes, the store has a wheelchair accessible entrance for customer convenience.
What payment methods are accepted at Apple Carlsbad?
You can pay using debit cards and mobile payment options with NFC at the store.
Where is Apple Carlsbad located?
Apple Carlsbad is located at 1925 Calle Barcelona, Carlsbad, CA 92009, United States.
Are there any nearby places to visit before or after shopping at Apple Carlsbad?
Yes, nearby you can visit Soma Intimates for lingerie and clothing, Mulloys Fine Jewelry for fashion accessories, and Bluemercury for beauty products and makeup.
Can I grab a healthy snack or juice near Apple Carlsbad?
Pressed Juicery, a smoothie and health food store, is located close by for fresh juices and healthy snacks.
Are there dining options near Apple Carlsbad?
Yes, you can enjoy a meal at nearby restaurants such as Chuao Chocolatier, Parakeet Café, McConnell's Fine Ice Creams, and Buca di Beppo Italian Restaurant.