Best Buy

4.2
3592 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
21601 Victory Blvd, Canoga Park, CA
91303, United States

Hours

Reviews

4.2
3,592 reviews
5 stars
2,097
4 stars
819
3 stars
292
2 stars
120
1 star
264

What are people saying?

AI-generated from recent customer reviews

Customer Service

While many customers praised the helpfulness and friendliness of staff, there were significant complaints about poor customer service experiences, particularly regarding delivery issues and returns.

Product Availability

Customers noted a good selection of products, but there were complaints about inventory accuracy and stock levels, leading to frustration when items were not available.

Store Environment

The store was frequently described as clean, organized, and easy to navigate, contributing to a positive shopping experience for many.

Mixed Experiences

Feedback varied widely, with some customers having exceptional experiences while others reported significant dissatisfaction, particularly with management and support.
  • JD
    J D
    Dec 29, 2025
    1.0
    I am leaving a 1-star review after ordering Nest cameras from Best Buy. Buyer beware: Best Buy now uses third-party delivery via DoorDash, yet provides no reliable way to track the delivery—even if you have a DoorDash account. My $250 order never arrived. Best Buy customer service confirmed that the delivery photo did not match my residence, and both my Ring and Nest cameras show no record of any delivery. Despite this verification, resolving the issue and obtaining a refund proved unnecessarily difficult and is still unresolved. Rather than promptly refunding the order or offering an in-store pickup replacement, I was forced to dispute the charge through my credit card company. If you choose to shop at Best Buy, I strongly recommend in-store pickup only. Their third-party delivery process lacks transparency, accountability, and effective tracking. The experience was frustrating, and I regret the purchase. Don't take the risk.
  • AH
    Annie h
    Dec 28, 2025
    5.0
    My sister and I had a problem with our washer and dryer. Amir P help us fast and easy. Didn’t have to wait for help. He just asked if we needed assistance and we were in and out. Thank you so much!
  • FS
    Fari Sorme
    Dec 28, 2025
    5.0
    Amir P. provided amazing customer service and made the entire process easy for us to understand. He was very helpful and truly delivered excellent customer service.
  • HZ
    Hamta Zm
    Dec 26, 2025
    5.0
    I had an emergency with my TV. Amir P not only helped me with my problems, but went one above and even visually demonstrated what I had to do when I got home. If you have any problems, ask for Amir. He is the best and a great personality for this store
  • CR
    Charlotte Robinson
    Dec 20, 2025
    5.0
    I needed some peripheral equipment for my home theater system and Anh Le was the best! He had current and correct knowledge that he was able to share with me without ever making me feel like a moron. He gave me several options to fix my issue and was never pushy or condescending. I genuinely recommend him and his team to anyone looking to upgrade their home theater. Definitely ask for him if you visit this store.

Frequently Asked Questions About Best Buy

What are the operating hours for Best Buy in Canoga Park, CA?

Best Buy in Canoga Park is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.

Does Best Buy in Canoga Park offer curbside pickup?

No, Best Buy in Canoga Park does not offer curbside pickup, but it does have in-store pickup available.