While many customers praised the helpfulness and friendliness of staff, there were significant complaints about poor customer service experiences, particularly regarding delivery issues and returns.
Product Availability
Customers noted a good selection of products, but there were complaints about inventory accuracy and stock levels, leading to frustration when items were not available.
Store Environment
The store was frequently described as clean, organized, and easy to navigate, contributing to a positive shopping experience for many.
Mixed Experiences
Feedback varied widely, with some customers having exceptional experiences while others reported significant dissatisfaction, particularly with management and support.
JD
J D
Dec 29, 2025
1.0
I am leaving a 1-star review after ordering Nest cameras from Best Buy. Buyer beware: Best Buy now uses third-party delivery via DoorDash, yet provides no reliable way to track the delivery—even if you have a DoorDash account. My $250 order never arrived. Best Buy customer service confirmed that the delivery photo did not match my residence, and both my Ring and Nest cameras show no record of any delivery. Despite this verification, resolving the issue and obtaining a refund proved unnecessarily difficult and is still unresolved. Rather than promptly refunding the order or offering an in-store pickup replacement, I was forced to dispute the charge through my credit card company. If you choose to shop at Best Buy, I strongly recommend in-store pickup only. Their third-party delivery process lacks transparency, accountability, and effective tracking. The experience was frustrating, and I regret the purchase. Don't take the risk.
AH
Annie h
Dec 28, 2025
5.0
My sister and I had a problem with our washer and dryer. Amir P help us fast and easy. Didn’t have to wait for help. He just asked if we needed assistance and we were in and out. Thank you so much!
FS
Fari Sorme
Dec 28, 2025
5.0
Amir P. provided amazing customer service and made the entire process easy for us to understand. He was very helpful and truly delivered excellent customer service.
HZ
Hamta Zm
Dec 26, 2025
5.0
I had an emergency with my TV. Amir P not only helped me with my problems, but went one above and even visually demonstrated what I had to do when I got home. If you have any problems, ask for Amir. He is the best and a great personality for this store
CR
Charlotte Robinson
Dec 20, 2025
5.0
I needed some peripheral equipment for my home theater system and Anh Le was the best! He had current and correct knowledge that he was able to share with me without ever making me feel like a moron. He gave me several options to fix my issue and was never pushy or condescending. I genuinely recommend him and his team to anyone looking to upgrade their home theater. Definitely ask for him if you visit this store.
What are the operating hours for Best Buy in Canoga Park, CA?
Best Buy in Canoga Park is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Canoga Park offer curbside pickup?
No, Best Buy in Canoga Park does not offer curbside pickup, but it does have in-store pickup available.
What types of products can I find at Best Buy Canoga Park?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Canoga Park.
Is the Best Buy store in Canoga Park wheelchair accessible?
Yes, Best Buy in Canoga Park has a wheelchair accessible entrance.
Does Best Buy Canoga Park provide repair and service support?
Yes, Best Buy Canoga Park offers service and repair support, including Geek Squad services.
Can I pay with debit cards and checks at Best Buy Canoga Park?
Yes, Best Buy Canoga Park accepts debit card payments and checks. It does not require cash only transactions.
Where can I find dining options near Best Buy Canoga Park?
Nearby dining options include Bubba Subs, Señor Grandes Fresh Mexican Grill, Deez Wings, Bad Ass Salads, Starbucks, TOGO'S Sandwiches, Jersey Mike's Subs, Zen Buffet, and Sumo Asian Buffet & Grill.
Are there any nearby electronics or appliance specialty stores to Best Buy Canoga Park?
Yes, nearby specialty electronics and appliance stores include Magnolia Audio Video, Wireless Advocates, and Appliances Doctor.
Where can I get golf equipment near Best Buy Canoga Park?
Nearby golf-related stores include Roger Dunn Golf Shops and Prosets Premium Golf Club Rentals, perfect for avid golfers visiting Best Buy.
What social media handles can I use to follow Best Buy Canoga Park?
You can follow Best Buy Canoga Park on Facebook at BestBuyWoodlandHills, on Instagram at @bestbuy, and on Twitter at @bestbuy.