VCA Winchester Animal Hospital

Reviews

• YN

  Yajara Navarrete

  Oct 23, 2025
  5.0
  Extremely friendly and knowledgeable staff! My kitty was so comfortable on her first exam visit here. Thank you!
• AE

  Aaron Espinosa

  Jun 11, 2024
  1.0
  Medication and customer service nightmare. I went to VCA Winchester based on the good reviews and for how close it was to home. I brought my cat in for further evaluation to a diagnosis he received. I was prescribed medication for my cat and was informed it was a home delivery from a third party called Vetsource. The medication was cancelled from the prescribing pharmacy Wedgewood due to the quantity of medication exceeding the expiration date. I called and messaged on the app. The receptionist let me know they corrected it. I eventually got a second notification of cancelation and informed the vet via the app again and by phone, I did not hear back after that until I got a third notification of cancelation. I called Vetsource and they stated the first two times were cancelation by pharmacy and the last time was a payment issue. I corrected the issue. Keep in mind it has now been a month from the visit and the initial prescribing date. An exact month later my cat passed away due to not having the medication needed to drain the fluid buildup he had. I let the Vet know and Leslie Haddad the "manager" contacted me and said she would look into it and promised to call back on Monday, she failed to keep her word and I had to reach out today and she called me back. Initially friendly and sorry for my loss, she went on to blame me for the issues even though Wedgewood confirmed this was an error on the hospitals part. Leslie became defensive due to a review a family member had left, speaking to me in a condescending and belittling tone. Eventually saying she takes half the responsibility for the medication errors and admitted to me via freudian slip that there was a pill form of the needed medication available at the office the entire time. but somehow blamed me for not informing them I still did not have the medication even though I had reached out multiple times. Leslie apologized and took accountability for not offering the pill form of the medication and then backtracked stating that "it could have been his heart that caused him to die since his prognosis was not good" Could of, a powerful attempt at avoiding all responsibility. Shame on this hospital and staff for being grossly negligent, shame on you Leslie for being a "manager" but lacking empathy, real accountability and the ability to provide good customer service. I know this hospital will leave a generic response and try to contact me to "make it better" but after today we are past that. Establishments like this get away with things like this because they are never held accountable past a review. Do not bring your animal to this vet, they lack communication and accountability and give off classist vibes.
• NS

  Norah Shimokawa

  Nov 12, 2018
  5.0
  I am new to the area, so I had never been to this vet before. Dr. Huang was so wonderful. She had my dog’s best interest and comfort at heart. She was honest and direct, yet gentle in how she delivered difficult news. We never felt rushed, and she answered all our questions. She treated us with respect and kindness. I am so incredibly grateful to Dr Huang.

Frequently Asked Questions About VCA Winchester Animal Hospital