Apple Burlingame

Reviews

• CY

  Christine Yoon

  1 day ago
  5.0
  Occasionally I get surveys from Apple after I purchase a product or need a service but I did not get one after my visit to this store this past Thursday. But I did want to recognize such exceptional customer service from Lexie. We showed up about 20 minutes to closing, thinking it was enough time to do a phone trade-in and e-waste four old laptops. I should know, being in healthcare, that it’s not cool to drop in a few minutes before closing expecting a service. But—- Lexie to the rescue! She greeted us with a smile and let us know that we might not be able to get helped that day. Which was fine, it was our fault for coming in so late and it’s not like we can’t come back. I went across the street to use the restroom and when I came back, she was helping us erase the laptops! We got our laptops erased and she took them to e-waste and we did the phone trade-in. It was well past closing, with lights dimmed and almost everyone out the store but Lexie was kind and cheerful til we said goodbye. Thank you, Lexie, for your excellent service!!!
• WC

  Willow Cat

  Dec 17, 2025
  1.0
  I had a very disappointing service experience at this location. I came in with a clear concern about the volume up button feeling mushy and inconsistent for my new iphone, and I was requesting a proper inspection. However, the technician immediately dismissed the issue, stating that he personally felt nothing was wrong and therefore said no checks were necessary. Even after a manager was called over, the response was that they were too busy and can only offer a wipe to clean it. I did not come in expecting an immediate repair, but I did expect basic professionalism, proper diagnostics, and respectful communication, especially for a hardware concern still under warranty.
• CW

  Chris Witmer

  Nov 30, 2025
  2.0
  Waited over 30 mins for my Genius Bar appointment and the part needed wasn’t in stock. Friendly staff though!
• TH

  Tao “Tony” Hong

  Nov 26, 2025
  2.0
  Rudest Apple store I've ever been to, genius bar. Apple store doesn't take applepay for payment; genius bar very impatient and impolite
• JC

  jacky chan

  Nov 19, 2025
  1.0
  One of the coustomer they work in Apple is a Apple feature not a carrier feature come in because there imassage not working properly they go to tmoible they can text turn cellular on and off is not train in any carrier store I did not try I just let your Apple employees know we are network as a Apple product buyer how do you not know your own product your features on the phone while carrier is network do better Apple

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