VCA Burbank Animal Hospital

Reviews

• EE

  evelyn

  3 days ago
  1.0
  If you love your pet don’t take them here. This clinic has different phone numbers reaching out to you for an appointment time change that was the patients decision. We were early for our appointment and turned away for a reschedule due to us not arriving 10 minutes before. If you show up 10 minutes before - they make you wait past your appointment time.
• RK

  Robert Kalonian

  Mar 15, 2026
  1.0
  We had a traumatic experience with our dog dying nearby. He was a patient here but we were turned away and told to drive much farther to the ER, knowing he wouldn’t make it. He wasn’t hit by a car. There were no broken bones. Simple first aid by his doctor or any doctor or vet tech there could have saved his life. We’ll never use VCA again. If you’re considering them, ask yourself if this is the type of care you want for your loved ones.
• CD

  Christina Darby

  Dec 20, 2025
  1.0
  My family recently adopted our first pupppy and received a complimentary first free appointment coupon from the shelter however I didn’t book the appointment within the time frame once I called they were so kind to inform me that all of their first appointments are complimentary which I was very happy to hear being our first dog I thought this is excellent this office is going to be our new home for our dog. Come time for the appointment and I was about 7 minutes late and was rudely informed that the appointment has been cancelled and that there is no grace period not even for 5 minutes. Please note that this also was never mentioned on the phone when making the appointment. I didn’t even want to explain why or see if there anything they can do because if this is how you treat your customers I don’t want to give you any of my business. Mind you there was only ONE other person in the waiting room who was only waiting to pay. I can completely understand you have a strict schedule to keep and one late appointment makes the rest of your appointments late however it was the first visit and she’s only 4 months old and there was a better way to go about it. I don’t like to leave nasty reviews but I am in complete shock of the behavior of your staff. I also am not interested in ever going to another VCA there are plenty of other vet hospitals nearby that will gladly take our business so please save your Google review apology for someone who needs it more then me. It’s such a shame to offer “your first vet visit with us is free” when this is the behavior of your staff not a good look trying to gain additional clients.
• LP

  linda perez

  Dec 26, 2017
  5.0
  Awesome place. Caring doctor's and staff.
• FF

  filmflam3

  Aug 16, 2017
  4.0
  Your fur babies are given great individual care by caring staff..

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