Geek Squad

Reviews

• DM

  Derek Moore

  Jan 28, 2026
  4.0
  I had taken my PC to Micro Center once for a failed repair and then to Best Buy four separate times, but the issue kept coming back. Mike was the one who finally took the time to properly diagnose the problem and determine that the SSD was the root cause. Once that was addressed, my PC worked exactly as it should. On top of being knowledgeable and professional, Mike was genuinely pleasant to work with. Because of Mike, I finally have a working system and peace of mind. If I had got Mike the first time it would have been a 5 starts. Mike is the hero of bestbuy
• MN

  Mike N.

  Oct 1, 2025
  1.0
  Worst company you can deal with working with Best Buy couple years ago we purchased Samsung refrigerator and we kept getting the ice maker freezing up they came kept replacing the same parts over and over instead of replacing the refrigerator completely cheap company to deal with stay away doing business with them they have very unprofessional technicians and I ended up calling Samsung directly had the direct Samsung technician show up replace the parts several parts until they decided to replace the computer main board and reprogram the refrigerator!! Talk about bad quality refrigerator spend over $4k and bad customer service!
• HA

  Hunter Agoldbi

  Mar 16, 2023
  1.0
  Purchased A 17" Laptop For $600 to $700 And ((Geek Squad)) Said They Couldn't Fix The Laptop Issue Without A Protection Plan, So, They Gave Me An Untrusting Third Party Company To Place Spyware In My Systems And That Publicly Markets Themselves As A Cellphone Fixer, Instead Of Computers. Doesn't Look Appealing For Best Buy Stock Investors ((if they knew))......Still Down -$70+ NYSE
• VK

  Vadim Kulikov

  Dec 21, 2018
  5.0
  worked with Geek Squad consultants Jose and Hunter. Was impressed with how thorough and efficient they were. Hunter Heath was very technical and was able to answer questions way beyond the traditional scope. Despite all the negative reviews online about the Geek Squad, so far I was very impressed with the way the Burbank precinct is run.

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