Apple Brea Mall

Reviews

• CP

  C “CP” P

  2 days ago
  1.0
  They have no loaner need to wait 3 days even than the loaner has only 128GB!!! WHO HAVE 128GB just the system use 2/3 of that memory! They make you to buy 512 or 1tb than give u a loaner of 128 good luck if u are off line or have slow connection! Apple got worst and just better to make money for themself! Steve Jobs was for sure a difficult person but for sure care about user experience!
• PC

  Phillip Castillo

  Nov 10, 2025
  3.0
  This place is a waste of the customers time. The dudes have you waiting around and you don't really see any activity going with the employees. They got the name but careless of the customers.b to
• MP

  Millena P.

  Nov 5, 2025
  5.0
  Technology can be your best friend and biggest enemy. I seem to constantly have troubles with my Apple products lately. For whatever reason, my Apple watch will not stay paired to my new iPhone. I've tried troubleshooting it on my own. The Apple Support app gives detailed instructions on how to fix issues, but nothing seemed to work. My last resort was to bring my Apple watch in stores. I was warmly greeted upon arrival. Of course, the store is busy as usual. After explaining my issues, I was put on a waitlist for the Genius Bar. They text you once a tech became available. I surprisingly didn't wait too long; only under 10 min. Shout out to Manuel for assisting me during my first visit. He was very knowledgable and explained everything with detail. Unfortunately, this became an issue that he couldn’t fix either, so we had to send my Apple Watch to the Apple Repair Center to get repaired. He quoted an estimate of 3-5 business days to get my Apple Watch back. Thankfully he was accurate. I got email updates of my Apple Watch and its location and repairs. The Apple Store even called me when it became available to pick up in stores. During my second visit, Scarlett immediately greeted me and checked me in. Chris retrieved my Apple Watch and assisted me with repairing it to my iPhone. My Apple Watch simply needed a system update. Let’s hope everything functions well from now on, and this is the last battle with my technology.
• HT

  Hassan Thabet

  Oct 31, 2025
  1.0
  Very disappointed with the Apple Store at Brea Mall. I went before my warranty expired because my AirPods microphone wasn’t working. They replaced only the case and completely ignored the real issue. The AirPods still don’t work properly. I wasted my time and got no real help. I honestly expected much better service from Apple.
• LS

  Lily Snow

  Oct 19, 2025
  3.0
  I went to Genius Bar in Brea yesterday late afternoon, the girl greeted me with a unfriendly attitude told me that my appointment was canceled because I was 10 minutes late. I rescheduled and went back this morning. My MacBook doesn’t power on completely stopped in the middle of the process, the technician said he had to reset the MacBook, after resetting my word app got erased. I decided to setup my recently purchased MacBook Pro, but I didn’t remember how I purchased Microsoft Office, the technician was assisting me told me that he would not be able to help so I need to schedule another appointment for the new MacBook in 3 hours, I waited for half hour hoping to get someone to help, luckily Matthew came to help, he is knowledgeable and professional, solved my problem within 30 minutes. I wish Apple could have more technician like Matthew, not so many staff walking around but not really interested or capable of solving problems. Apple needs to set up higher standard, If Apple store employees treat customers with such impatience and fail to actually solve their problems, Apple will soon go bankrupt.

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