Business Details
42173 1/2 Big Bear Blvd, Big Bear Lake, CA
92315, United States
Certified by Verizon • Feb 22, 2026
(909) 366-5115
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Big Bear Lake, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection.
We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use.
Frontier Internet is also available at this location, with strong offers for homes and businesses in the area.
Visit us for reliable wireless service, expert support, and solutions that fit your needs.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.5
495 reviews
5 stars
406
4 stars
34
3 stars
9
2 stars6
1 star
40
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and accommodating, with specific mentions of employees like Bryon, Tristan, and Vashwuan.
Sales Practices
Several reviews expressed concerns about aggressive upselling and misleading information regarding pricing and plans.
Store Efficiency
Customers noted long wait times and suggested the need for more staff to improve service efficiency.
Product Availability
There were complaints about limited inventory, particularly regarding phone accessories and cases.
Mixed Experiences
While many had positive interactions, some customers reported significant issues with billing and account management.
- JWJohnny WellsFeb 15, 20265.0Rep was knowledgeable, thorough and accommodating. Could not have asked for more. Even helped me find products not available at the shop. Top marks !
- RQReggie QuintanaFeb 4, 20265.0They are helpful
- DBDalton BroilletJan 17, 20261.041 dollars pre tax for a iPhone charger here absolutely ridiculous what a bunch of clowns in this store & I walked across the street and got one at the smoke shop for 3 dollars. I hope you lose countless customers at this tourist trap location as you clearly take advantage of the tourists who aren’t familiar with the area also the staff in the store are not very friendly or welcoming at all.
- WMWes MillsJan 5, 20261.0Warning! This store is NOT a Verizon store but a 3rd party retailer. My experience was terrible here. The employees game you around trying to upsell cheap accessories and make you wait “to check the vault” where apparently their phones are stores without an inventory they can check. I had to return the phone they gave me and it was a nightmare going on for 3 months because they are not a real Verizon store (where I have always had fine experiences).
- DHdillon huetherDec 26, 20255.0Blake was very helpful and knowledgeable getting some Christmas presents up and running.
Frequently Asked Questions About Verizon
What products does Verizon in Big Bear Lake offer?
Verizon in Big Bear Lake offers a variety of wireless devices including phones, tablets, smartwatches, accessories, and home internet services.
What are the store hours for Verizon at 42173 1/2 Big Bear Blvd?
The store is open Monday to Friday from 9:00 AM to 9:00 PM, Saturdays from 9:00 AM to 8:00 PM, and Sundays from 10:00 AM to 7:00 PM.
Does Verizon Big Bear Lake provide in-store pickup service?
Yes, Verizon Big Bear Lake offers in-store pickup for products.
What payment options are accepted at Verizon in Big Bear Lake?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Can I recycle my old electronics at Verizon Big Bear Lake?
Yes, Verizon Big Bear Lake offers electronics recycling services.
What brands of devices are available at Verizon in Big Bear Lake?
The store carries brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
How can I schedule an appointment or service at Verizon Big Bear Lake?
You can schedule through the My Verizon app or by using the quick link provided on their website.
Are there any dining options near Verizon Big Bear Lake?
Yes, nearby dining options include Red Baron Pizza, OJs Donut House, Jersey Mike's Subs, and Chicago's Hot Dogs, great for grabbing a meal before or after visiting the store.
What nearby services can customers visit along with Verizon?
Nearby services include H&R Block for financial advice, Wells Fargo ATM for banking needs, and Aromatic Massage Spa for relaxation.
Are there other mobile phone stores near Verizon Big Bear Lake?
Yes, nearby mobile phone stores include Boost Mobile and Bbl Cellular, offering additional options for mobile devices and accessories.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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