Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Feedback on customer service is mixed, with some praising helpful and friendly staff, while others report rude or unhelpful interactions.
Wait Times
Many customers experienced long wait times for service, even with appointments, leading to frustration.
Product Availability
Customers expressed disappointment over product availability, with reports of items being out of stock or conflicting information about what was available.
Store Environment
The store is noted for being busy and having limited parking, which adds to the overall customer experience challenges.
Management Issues
Several reviews highlighted poor management responses to customer concerns, indicating a need for better leadership and customer service training.
PS
Phakanit Siri
1 day ago
5.0
Yesterday I went to the store to get my new phone, and I had a great experience. The staff were very friendly, helpful, and patient—especially Cesar (I’m not sure if I heard his name correctly).
This is definitely a location I would recommend. They acknowledge you right away, even if you don’t have much knowledge about phones, and they take the time to explain everything clearly. I really appreciated that they didn’t pressure me or try to hard sell anything. Instead, they let me make my own decision and choose the option I felt most comfortable with.
Overall, excellent customer service!
Y
yaniv1122 ישראלי
Feb 17, 2026
5.0
מקום גדול ושרות אדיב
CV
Corey Venson
Feb 2, 2026
5.0
Very helpful and fast response
BB
Ben
Jan 27, 2026
5.0
Tyler was great! Staff friendly, addressed all my needs, no complaints.
JS
Jimy Salgado
Jan 25, 2026
4.0
Bonito lugar y el servicio de los empleados muy atentos ante cualquier duda.