Best Buy

Reviews

• SZ

  saman zaki

  1 day ago
  1.0
  I’ve usually had great experiences at the Best Buy Park Royal location. The staff are generally friendly, hardworking, and always willing to help, which is why this experience was so disappointing. Unfortunately, this is the second time we’ve been assisted by an employee named Shayan, and both experiences have been very disappointing. During our recent purchase of an Apple Watch, we received almost no guidance or advice. We weren’t asked basic questions such as whether we wanted the 40 mm or 44 mm model, or whether we preferred the white or black color. No effort was made to explain the available options or help us choose the product that best suited our needs. What concerned us the most was that my wife’s credit was checked without our knowledge or consent. We had planned to pay in full and only provided our card to pay our monthly mobile phone bill, not to apply for financing or authorize a credit check. We expected the process to be explained to us and our permission to be obtained before any credit inquiry was performed. We have always enjoyed shopping at this location, but this experience was genuinely disappointing. I hope this feedback helps improve the customer experience in the future.
• LL

  Lacy LogicalKiller

  4 days ago
  2.0
  Went in with a specific TV in mind- item number, description, all of it. Lady at customer service, super nice- made sure it was in stock and then sent us to the TV section and said someone would come out for us. A gentleman came up after we stood there for a few minutes and asked if he could help- again, gave all the info we had for this specific tv.... Brings us to a smaller version- we say its not the one. He googles it on his phone, and then scans to see he does indeed have it in stock. Stutters a bunch and says he needs someone else- as we follow behind as he's walking in whichever direction- decides to try and offer us ANOTHER awful tv - in the wrong size AGAIN. Because he clearly doesnt want to go in the back and grab our specific product. We left. Never again.
• FT

  Fes Ter

  Jul 2, 2026
  1.0
  Honestly if you shop here please watch out for predatory upselling techniques they use. They are very good at it. Very sneaky. Cancelling these ridiculous plans can be very annoying and tricky as well.
• NS

  Norah Stoll

  Jun 13, 2026
  1.0
  Extremely disappointed with the customer service at this Best Buy location. I recently brought in a brand-new, factory-sealed Apple HomePod Mini that was received as a gift. I had the gift receipt and was not asking for a refund, only to exchange for a more expensive item. Despite the product being unopened, in perfect condition, and still being sold in stores, they refused to make any accommodation because the gift receipt had expired. I understand stores need return policies, but ethical customer service should also allow for reasonable accommodations in situations like gift receipts. Who receives a gift on the exact day it was purchased?? A factory-sealed product with proof of purchase and being exchanged for other merchandise seems like a situation where discretion and common sense could have been applied. Instead, I was met with a rigid interpretation of policy and no effort to find a solution. The staff in this store seem to have no flexibility at all except when they want to pressure you into an expensive purchase. I will be choosing to spend my money elsewhere in the future, where they value customer service.
• TG

  Tanveen Gill

  Jun 7, 2026
  1.0
  ⭐ 1 Star I had a very disappointing experience at Best Buy with an employee named Epic. When I completed my purchase, I specifically asked for both a paper receipt and an email receipt. Despite this, I was only given a paper receipt. When I asked about the email receipt, I had to go through a lengthy discussion to explain that I wanted both. Throughout the interaction, I felt like he was trying to rush me out rather than help me, even though there was no lineup and no apparent reason to hurry. What was especially frustrating was that Epic insisted I would need to create a Best Buy account in order to receive an email receipt. I explained that I have shopped at Best Buy many times before and have regularly received email receipts without creating an account. He continued to insist otherwise until I actually showed him a previous email receipt as proof. Only then did he acknowledge that it was possible. The entire interaction felt dismissive and condescending. I got the impression that my knowledge as a customer was being underestimated and that my concerns were not being taken seriously. Instead of listening and helping, he repeatedly acted as though he knew better, even when the information he was providing was incorrect. I also observed him interacting with a fellow employee in a similar manner. She was asking questions, and rather than having a constructive conversation, he seemed to simply tell her to do things his way without explanation. Good customer service starts with listening to customers and treating them respectfully. If a customer asks for both an email receipt and a paper receipt, that request should be handled without unnecessary arguments or misinformation. Unfortunately, this experience left me feeling unheard and unwelcome. I hope management addresses this issue and provides additional customer service training so that future customers have a better experience.

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