Best Buy

Reviews

• LL

  Lyra

  Sep 23, 2026
  2.0
  I’m sharing my experience so other customers can be more careful when purchasing a Protection Plan. I originally purchased my iPad online on September 1, when it was $549.98. At the store, I was offered a 2-year Protection Plan for $169.99 and received an additional $44.99 discount on the iPad for purchasing the plan. The main reason I agreed to the Protection Plan was because of how the sales associate explained the coverage to me. I was told that during the two-year period, I could bring the iPad back and receive store credit, even for reasons such as an app not working properly or if I was no longer satisfied with the device. After reading the actual terms myself, I realized that this was not what the plan actually covered. Had I understood the actual coverage at the time, I would not have purchased it. When I decided to cancel the plan within the cancellation period, customer service instructed me to go to the store. I did, and I explained that I was willing to give back the $44.99 discount I received for purchasing the plan. However, I was told that in order to cancel the Protection Plan, they would have to reprocess and reprice my iPad based on its current selling price, which is now higher than the price when I purchased it. This was very frustrating. I am not returning or exchanging the iPad. I have been using the same device since September 1. I only wanted to cancel the optional Protection Plan. The process made me feel like I was being put in a position where keeping the insurance was easier than cancelling it. My advice to other customers is to read the actual Protection Plan terms carefully before agreeing to purchase it and don’t rely only on the verbal explanation given at the store. I regret that I did, and I hope the store can make sure the coverage is explained accurately to customers in the future. I have now contacted Best Buy customer service and escalated the issue. They have told me that the Protection Plan will be cancelled and refunded. I am currently waiting for the final outcome and will update this review once the matter has been resolved.
• BH

  Brenden Haddow

  Sep 22, 2026
  1.0
  They wouldn’t let me buy a gift card and buy an item over $250 at the same time. Then I said okay sure, let me buy them separately. Nope the manager decided to ruin my day and deny my purchase. Terrible customer service.
• JN

  John N

  Sep 18, 2026
  1.0
  They cancelled my pick up order and their live chat customer service agent was really unprofessional, taking literally 10 minutes to answer each time and ultimately denying any compensation. Extremely unprofessional and out of reality with the customer service experience in Canada.
• KK

  Kumar

  Sep 16, 2026
  1.0
  I went to this Best Buy today, September 15, 2026, to buy a webcam. I have online classes and was using my iPad as a camera for my PC. I decided it was finally time to buy an actual webcam, so I walked in knowing exactly what I wanted: a Logitech 4K Brio, along with a pair of headphones. I was expecting this to be a 5-minute transaction. Apparently, I had underestimated the store’s ability to turn buying a webcam into a legal and financial investigation. I have bought an unreasonable amount of stuff from Best Buy over the years, especially from this location. iPad, PlayStation, multiple monitors, multiple headphones, an expensive PC, keyboard, mouse, TV, HDMI cables, chargers, iPhone, phone accessories, PC accessories… you get the idea. I have also used my Fairstone account multiple times. You know, Fairstone — the financing company Best Buy happily promotes. And, just for the record, all those Fairstone purchases were paid off in full. Today, I decided to use Fairstone again. That’s when things got interesting. Management told me they couldn’t process the purchase because the address on my Fairstone account didn’t match my current address, and I was told that doing so would be illegal. Okay. My Fairstone account was created when I first moved to Vancouver about three years ago. Fairstone used my ID at the time, and even back then i wasn’t living at the address on my ID but they still made an account. So I explained that. But apparently, today this was suddenly a major issue. And now I’m confused. Because I’ve used this exact Fairstone account for previous Best Buy purchases. I don’t remember being asked about this address issue before. So if an address mismatch makes a transaction illegal, I’m now sitting here wondering what happened with all my previous purchases. Did I accidentally spend the last three years participating in the underground webcam-and-electronics financing industry? I’m not saying previous Best Buy employees did anything illegal. I’m simply trying to understand the logic of what I was told today. Because if this really is an illegal transaction, then I have some questions. Was there a policy change? Is this actually Fairstone’s policy? Is this Best Buy’s policy? Did someone misunderstand the policy today? And if the address requirement has always existed, why was it never an issue with my previous purchases? At this point, buying a $200-ish webcam somehow became more complicated than getting a mortgage. I don’t want to do anything illegal, obviously, so I did the responsible thing and contacted Best Buy’s virtual assistant to ask them to look into it. And since illegal is wrong and I don’t know the status of my previous transactions, to get a clear answer, I’ll be contacting the appropriate consumer-protection authorities in BC to understand what the actual rules are and would like to give them a detailed list of transactions i have had with best buy in past without any issue, some of which were way more expensive than a webcam. It’s honestly impressive that after three years of shopping at Best Buy and paying off my Fairstone purchases, I finally discovered that apparently my address from three years ago may have been the biggest problem in the entire transaction. Anyway, thank you, Best Buy, for the unexpected adventure. I’ll be attending my online class now — using my iPad as a webcam, because apparently buying one today required a level of paperwork and policy interpretation I wasn’t prepared for. I’ll probably buy the webcam tomorrow from Amazon, Staples, or Shoppers Drug Mart. At least I know what I’m buying. Hopefully. Have a good night.
• SL

  Steve Lee

  Aug 28, 2026
  1.0
  Extremely Disappointing: Unprofessional Staff and Completely Unreliable Inventory System I visited this store recently (during a weekday evening) specifically because the Best Buy app clearly showed the item was in stock. After searching the floor myself to no avail, I politely asked a male staff member (a phone plan representative) near the entrance for help, showing him the product details and live inventory status on my app. He walked through the same section with me again, and then directed me to the Customer Service desk for further assistance. I then went to the customer service counter and, once again with full courtesy, explained the situation to the female employee while showing her the app screen. Without even bothering to check her computer system, she essentially dismissed me with an attitude of "if it's on the shelf, it's there; if it's not, it's not," effectively telling me to go back and search on my own. Puzzled by this response, I politely asked for clarification: "The app states it’s in stock here. Does that mean the app data is wrong?" She casually replied "Yes," and ended the interaction. I remained respectful and patient throughout the entire process, but a customer's politeness should never be treated as a disposable invitation for staff to offer lazy, dismissive answers: * Complete Lack of Professional Service: The representative did not even attempt to type a query into the system, choosing instead to dismiss live data off the top of her head. * Chaotic Internal Guidance: The entrance staff passed me off to customer service, and customer service passed me right back to the sales floor, showing zero accountability or effort to assist. * Severe Data Reliability Issues: If the app's inventory system is completely inaccurate, it serves only to waste customers' time and erode trust. I strongly urge management to address both employee service standards and inventory sync accuracy. Being courteous to staff should never result in being brushed off.

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