Best Buy

Reviews

• AF

  Abby Frost

  1 day ago
  1.0
  I have visited many retail establishments in my lifetime. I consider myself reasonably adaptable to the varied sensory experiences that accompany modern commerce. But this Best Buy was something else entirely. The moment I entered the premises, I was confronted by a truly formidable atmospheric phenomenon. Calling it a “bad smell” would be an almost insulting understatement to the complexity and sheer audacity of what was occurring within that building. This was not merely an unpleasant odor. This was an olfactory assault of unprecedented proportions. The air itself seemed to possess a personality, and unfortunately, that personality was hostile. There was a suffocating, pungent, vaguely corporeal stench permeating the store with such determination that I genuinely began questioning whether the HVAC system had been designed specifically to distribute the aroma throughout every aisle. It was as though several distinct categories of unpleasantness had convened in one location and collectively decided that ventilation was an optional luxury. I walked through the store attempting to maintain composure, but the odor followed me with an almost malevolent persistence. It lingered in the aisles. It hovered around the displays. It insinuated itself into the very fabric of the building. And the employees? Completely unfazed. This is perhaps the most baffling part of the entire experience. How many hours must one spend inside a building before an odor of this magnitude becomes imperceptible? Have they simply adapted to it? Has the human nose finally surrendered? Is this now considered a normal working environment? At one point, I became so conscious of the smell that I was no longer shopping for electronics. I was simply trying to understand what had happened here. Was there a plumbing catastrophe? A ventilation malfunction? A forgotten biological experiment in the stockroom? Something decomposing beneath the flooring? Or has this location simply been allowed to develop its own ecosystem? Or potentially and most likely a lack of deodorant provided to employees? Along with a daily fabreeze dusting of the isles. I cannot say. What I can say is that the stench was so remarkably potent that it transformed an otherwise ordinary retail excursion into a deeply memorable sensory ordeal. And that is truly unfortunate, because Best Buy sells electronics, not immersive survival experiences. The customers deserve better. My respiratory system deserves better. I entered this establishment expecting to browse consumer electronics. I left having developed an intimate and entirely unwanted relationship with the concept of stench. I cannot recommend this location until the air has been thoroughly interrogated and the employees properly bathed so that the source of the odor can be identified, and whatever has been allowed to fester within those walls has been dealt with accordingly. Thank you meow
• MS

  Maysa Sultan

  3 days ago
  5.0
  Jonathan at Geek Squad identified & fixed my camera audio issue in under 10 minutes. Knowledgeable, efficient & excellent service.
• VL

  Vital Lombo

  6 days ago
  1.0
  They advised me to a different colleague which told me i HAD to call freedom mobile... Everything was solved through the phone they did nothing STRONGLY don't recommend
• YY

  Yu Yuhan

  Aug 6, 2026
  1.0
  Horrible service ever!!! DO NOT buy from Best Buy if you have other options!!! Within 3 hrs of the package arrival, I brought it to the Marine Dr Best Buy to return. The staff opened the package in front of me. However, the staff kept saying this receipt number shows an off line return was created before my arrival. How is it possible??? The package was not even opened and I didn't even click anything online. The store manager also said the same thing and kept kicking me out. They asked me to make another trip and try to return at the original store downtown. I called Best Buy customer service but nothing was resolved. This company definitely got internal scammers but the customer service center and management team throw the problem back to customers without trying to resolve the issue.
• SS

  SYED SYED

  Jul 24, 2026
  1.0
  Extremely disappointing experience with Best Buy. I placed an online order for a PlayStation through BestBuy.ca using Fairstone financing. During checkout, Best Buy provided an option to add an authorized pickup person, and I added my friend’s information because I was unavailable to pick it up myself. My friend drove almost an hour to the store with two pieces of valid ID, as instructed. When he arrived, the store manager refused to release the product despite him being listed as the authorized pickup person. The way he was treated by the manager was extremely disrespectful and unprofessional. Instead of properly explaining the policy, she allegedly made comments about buying the product with cash in-store and questioned why we were purchasing through financing. My friend felt humiliated and was made to leave without any proper resolution. I contacted Best Buy customer service, but they were also unable to resolve the issue. They even attempted to contact the store, but the manager was not responding. If Best Buy has restrictions on Fairstone-financed orders, they should clearly disclose them during checkout instead of allowing customers to add an authorized pickup person and then refusing the pickup at the store. This experience was extremely frustrating and disappointing. I expected much better professionalism and customer service from Best Buy. Management should review this incident and provide better training to store employees on how to treat customers respectfully.