Apple Pacific Centre

Reviews

• RQ

  Ruby Qi

  2 days ago
  5.0
  Huge thank you to Jennifer at the Vancouver Apple Store for an amazing Vision Pro experience! She guided both me and my husband through the demo with such patience and genuine enthusiasm. The CORTIS immersive dance video completely blew us away — it felt like standing right in the middle of the performance. She explained everything clearly, answered all our questions, and never made us feel rushed or pressured. By far one of the best retail experiences we've had — Jennifer is a real asset to the team!
• SH

  Shawn Hollywood

  Sep 24, 2026
  1.0
  Having been an Apple customer for more than 20 years and spending half of every year away from home, I have been to countless Apple Stores. This location is quite possibly the WORST in North America. Whomever is running this location should resign or take leave and enroll in some type of Management training/courses. The staff are disengaged. Nobody greets you. Theres pools of staff standing around neglecting customers. Almost as if the customer is interrupting the staff. This is not how it is in any other location. Just look at the reviews on here, especially of late. Gone are the days you can get an appointment, get service and be on our way. You need to jump through hoops just to get an appointment. The staff start the appointments late and could care less about you or your device(s). It's very transactional now. There are more frowns on customer faces than smiles. Just visit the store and look around, you will see it for yourself. The employees that ARE actually attending customers, looked frazzled, hurried, and stressed out. Even though visually, it's not even busy? Again, chalk this up to poor management and training. It's a shame that Apple corporate doesn't read these reviews and actually engage. They could easily do a secret shop and see for themselves. Do yourself a favour and choose another location for any of your Apple needs. This place is a disaster!!!
• KV

  Kevin Nguyen cuộc sống tại Vancouver

  Sep 22, 2026
  1.0
  I came and asked for my online order which should be availabke for pickup on September 20th 2026. But for some reasons, apple store kept saying the order will be available for tomorrow. I met an employee-who gave me wrong phone number to call apple cs, I asked her again and also saw her face like I was annoying her. Oh At beginning she gave me like 1800-APPLE....How I could process that to jumber right away?! I called to apple cs and meet Mr AI-which gave me that my order would be available for picking up today. AND I asked Apple representativ to receive different answer. Can't explain why i couldn't receive item on Sunday as Apple store online mentioned....Im still waiting for the item for picking up.... Dissatisfied
• MC

  Mike Cui

  Sep 20, 2026
  5.0
  I normally don’t leave public reviews for Apple stores as I’ve never really had any experiences worth publicly disclosing. It’s always a pleasant experience that’s been fairly consistent across locations. However, I feel inclined to post this review for the excellent service I received from the store manager Cass (I hope I got the spelling right) and the team in general. I picked up two new iPhones at this location on launch day and had screen protectors installed in store, but one of them was slightly misaligned (despite the use of that special machine) and didn’t adhere properly in one corner. After noticing the issue the next day and failing to remedy it myself, I returned to the store for assistance. The sales floor staff tried to redo it three times, but sadly they were all either misaligned or had dust trapped underneath. I wouldn’t say it’s their fault; the screen protector machines do see lots of use and a busy retail store isn’t exactly the cleanest environment. At one point, Cass got involved and informed me of their screen protector redo “policy” (wasn’t really a hard policy, she told me it was mainly to reduce waste) as the issue was initially believed to be with product quality rather than the installation. Somewhere along the way, there seemed to have been a miscommunication within the team, as someone allegedly said I’d had the screen protector redone 6 times when it was only half that amount (I had a total of 4 screen protectors and installations at this point). I was informed that I wouldn’t be able to get any more redos, even if I came back another day. They said I could still get a refund for the screen protector, which I did, ready to try again at a different location since I didn’t want to cause any issues with this location. However, before I left, I ran into Cass so I decided to discuss the situation directly with her. She wasted no time in looking into the whole situation to set the record straight, and after understanding exactly what happened, made sure I was taken care of. She was extremely caring throughout this whole process and I ended up leaving with a screen protector installation that had none of those alignment or dust issues. As someone who also works in customer service/retail, this level of service seems increasingly hard to come by in the wild, even though my concern was very reasonable. I’m glad to see that it still exists here.
• DD

  Dana

  Sep 14, 2026
  1.0
  I had a really disappointing customer service experience today while making a purchase and asking about specific products. First, I asked an employee whether a particular product was going to be released soon and what its new features would be. They insisted that I was wrong, saying that the product wasn’t being released and that I was probably referring to something else. 🤨 Then, another employee came over and confirmed that the exact product I was asking about was, in fact, being released. When I went to pay, I was asked to provide my name. While I was waiting for her to finish my receipt, she was going through her phone and messages instead of assisting me. The entire experience felt unprofessional, careless, and showed a lack of knowledge about the products they were selling. Not to mention her facial expression… sooo bothered that i asked for assistance the whole time!!

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