Best Buy

Reviews

• GG

  Gracie

  4 days ago
  1.0
  Went to the Best Buy store in South Surrey around 330pm on a Friday. It wasn't busy and there were only 2 staff members on the entire floor. I went searching for an employee to help with the purchase of a Macbook. After 20mins I finally found someone who could help. Customer service was definitely lacking but prices/product availability was good.
• SM

  shion major

  Sep 22, 2026
  1.0
  Sold me literal garbage for headphones,like they were genuinely worse than the broken headphones I came in with, wouldnt take a return 2 minutes later. Do not buy anything sudio brand and buy here at your own risk
• JK

  John K

  Sep 16, 2026
  5.0
  I had a great experience yesterday at Best Buy. My cell phone had just packed it in . I attended Best Buy and met employee Harman. She helped me find a similar phone to replace my defective phone. She was excellent in explaining the various features, of various phones, took her time and no pressure. Once I decided on the phone I wanted, she brought introduced me to one of the tech employees Tanysyh who painstakingly (over 2 hours) worked to retrieve all the data from my old phone and move it over to my new phone. no easy task as the wifi on my old phone would not work. Super happy with the outcome and my new phone. Would defintely recommend. Thanks again Harman and Tanysh.
• PP

  Professional PizzaReview

  Aug 28, 2026
  1.0
  Extremely disappointing experience at Best Buy Grandview Corners in South Surrey. I purchased a product through Best Buy’s own website. It failed in less than a month, so I brought it to this location expecting a straightforward refund. Instead, the staff refused to refund my money and told me the product would be shipped elsewhere in Canada for assessment. I was given vague assurances that I would “probably” receive my money afterward and could return to the store if there was another problem. That is not an acceptable or clearly explained resolution. If Best Buy sells a product through its website and it fails within weeks, the customer should not be left without the product or the money while waiting through an uncertain process. I was also struck by how unusually homogeneous the staffing appeared. Best Buy should ensure that its recruitment is open, equitable, and accessible to qualified applicants from the surrounding community, rather than relying on narrow recruitment or referral channels. I cannot determine the store’s actual hiring practices from one visit, but the lack of visible diversity was noticeable and raised questions for me. More importantly, the employees I dealt with demonstrated very limited product knowledge, and the explanation of what would happen next was confusing and contradictory. This criticism concerns training, competence, and customer service, not anyone’s ethnicity or background. Best Buy once employed knowledgeable salespeople who understood its products and took responsibility when something went wrong. That standard appears to have disappeared. I left without the product, without a refund, and without confidence that the matter would be resolved properly. This was a complete waste of my time and an example of how far Best Buy’s customer service has declined. Buyer beware. Before purchasing anything through Best Buy’s website, confirm who is actually responsible for the sale and whether the product can be refunded at a store if it fails. Apparently, purchasing through the Best Buy website does not necessarily mean Best Buy will provide a timely refund or stand behind the purchase in the way customers reasonably expect.
• MY

  Mimi Yang

  Aug 26, 2026
  1.0
  I’m very disappointed with my recent experiences with Best Buy. First, I purchased an item online using two gift cards and paid the remaining balance with my credit card. The order was successfully placed for store pickup. About an hour later, I received a text saying the order could not be filled and that I could visit the store if I had any questions. When I went to the store, I was told the item was actually not in stock at the store and that I would need to place a new order at another location. I was also told that because the original order was cancelled, the gift card balances would be returned to the original gift cards and my credit card would not be charged. The problem? I had already thrown away the gift cards after successfully completing the purchase. I was then told that I needed to provide the original gift card receipts from December 2025 in order to recover the balances. I understand that there may be policies around gift card refunds, but it is extremely frustrating to be put in this situation because Best Buy’s inventory information was apparently inaccurate. If an item is available for purchase online and the order is successfully confirmed, customers should reasonably expect the item to actually be available for pickup. The second issue was with a screen protector replacement covered under the insurance I purchased from Best Buy. The first time I went in, I was told to come back the following Tuesday or Wednesday because they didn't have the replacement in stock. I came back as instructed, only to be told they still didn't have it and to return the following week. This happened three times. Each time, I made the trip to the store as instructed, only to find out that the item was still unavailable. These experiences have been extremely frustrating and have wasted a significant amount of my time. The biggest issue isn't simply that an item was out of stock—it's the repeated lack of accurate inventory information and the fact that I was repeatedly asked to come back when the store still didn't have what I needed. I hope Best Buy can improve its inventory accuracy and communication so customers aren't repeatedly making unnecessary trips to the store or dealing with complications caused by cancelled orders.

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