Best Buy

Reviews

• HR

  Harman Randhawa

  5 days ago
  1.0
  Very disappointing experience with Best Buy! I spent $2,000 on a laptop and purchased an additional protection plan, but just days later, my laptop started having performance issues. The representative, Vishnu, did not clearly explain the terms, and when I returned for help, I was told I had to pay extra labour fees. This is unacceptable! Customers deserve honest information before spending their hard-earned money. I expected professional service, not unexpected charges and frustration. I seriously regret purchasing from this store and hope Best Buy takes responsibility and improves its customer service. Think carefully before buying from here!
• HR

  Harman Randhawa

  5 days ago
  1.0
  😖😖😡 Extremely disappointing customer service! I bought a $2,000 laptop along with a protection plan. The representative, Vishnu, failed to clearly explain all the terms and conditions. Just a few days later, my laptop started hanging and stuttering, and when I returned to the store, they told me I still had to pay labour fees. I feel misled and let down. Customers deserve honesty and transparency, especially when spending so much money. I strongly advise everyone to think twice before purchasing from this store. If Best Buy cannot provide proper customer service, they should seriously reconsider how they do business. Absolutely unacceptable! Stores like this needs to be banned who cannot afford transparency in their business.
• DD

  Diljot

  5 days ago
  1.0
  Terrible Experience I bought a nearly $2,000 laptop here, along with a protection plan and membership. The sales representative, Vishnu, was friendly while making the sale, but failed to clearly explain important details and fees. A few days later, the laptop started having problems. Despite paying for protection, I was told I still had to pay a labour fee for the repair. I’m also trying to cancel the membership, yet I’m still being charged. Honestly, this feels like a complete rip-off. The customer service after the sale has been extremely disappointing, and I feel like important information was hidden from me when I made the purchase. Zero stars for customer service and sales. Think twice before buying an expensive laptop or membership from this store. Best Buy needs to do better. Please contact me and resolve this.
• MG

  manvir gill

  Sep 24, 2026
  1.0
  Went there to pick up a laptop, which was showing me delivered. The girl there said it's on hold and I can't pick it up . But I should cancel that hold and purchase a new laptop. It's my choice to wait or to purchase a new laptop. I said I rather wait and called the customer service and they cleared it's ready to be picked up and someone would contact me . The lady called me again maybe manager and blaming me that I missed the call from geek squad and it's my fault for missing the call , and the have separate sections. Then why there is an order pick up station ? If you have separate sections ? Totally disappointed with this location.
• NG

  Naresh kumar Gayakoti

  Sep 19, 2026
  1.0
  I am extremely disappointed with the customer service experience I had at the Best Buy Surrey location. The attitude and behavior of some of the employees, particularly the staff members I interacted with, were extremely unprofessional and unhelpful. Instead of making the customer feel welcomed and supported, their communication came across as dismissive, disrespectful, and lacking basic customer-service standards. I understand that employees may be busy, but that does not justify speaking to customers in an unfriendly or disrespectful manner. I expected much better service from Best Buy. I strongly request that management review this incident and address the employees’ conduct appropriately. Customer service should be based on respect, professionalism, and willingness to help—not on making customers feel uncomfortable or ignored. This experience has seriously affected my impression of the Surrey Best Buy location, and I hope management takes this feedback seriously and ensures that similar incidents do not happen to other customers.

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