Best Buy

Reviews

• BN

  Bruce Novotny

  1 day ago
  2.0
  ​I generally have a very pleasant experience at this store. It is conveniently located, and the associates are usually willing and mostly knowledgeable—though they can sometimes be a bit hard to track down during busy periods or around popular items. I also really appreciate that they offer the Fairstone subscription option, which makes paying off larger merchandise in installments very convenient. ​However, I had a deeply frustrating and disappointing experience today that cost them a sale. I went in fully prepared to purchase an e-bike (or at least finalize the purchase for home delivery). The bike I wanted was right there on the floor, but I was informed that store policy strictly prohibits taking the bikes off the display rack to even sit on them. ​To make matters worse, the store enforces a 15% restocking fee on returns. Expecting a customer to spend over a thousand dollars on an e-bike without being allowed to simply test the seat height, reach, and posture, while simultaneously hanging a 15% penalty over their head if the bike doesn't fit once they get it home, is completely unreasonable. It feels like an unfair financial trap for the buyer. ​This incredibly inflexible policy actively drives away serious customers. I walked out empty-handed today strictly because of it. I highly recommend management reconsiders this rule, as no one should be expected to take on that kind of blind financial risk.
• BS

  B Schreck

  2 days ago
  5.0
  Fantastic customer service from Elissa. She took the time to answer all my questions about my new iPhone, and was very patient. She definitely an asset as a sales associate.
• SB

  SoL Bueno

  5 days ago
  1.0
  Someone used my information to make a purchase at your store. I've been calling to let you know, but no one is answering. I wanted to notify you so you can cancel the order.
• CG

  Cassy Green

  Jul 1, 2026
  1.0
  Worst experience ever for the 3rd time , they really have a bad customer service and the manager is mean. They should take some courses to improve their customer service. I wish i can give them 0 starts .
• AY

  Anon Ymous

  Jun 18, 2026
  1.0
  Really bad experience. Walked around the cell phone section for 15 minutes, no help. Had to approach a 'blue shirt' because they kept walking past me, 7 blue and black shirts in total. Finally George helped me out. When I told him I wanted to buy a new phone, he was interested. Then I told him I wanted to buy it without a plan or financing, then he was less interested and told me he'd be right back. More than 30 minutes goes by, he finally comes back to and says, are you still waiting for me? Did you pick out a phone? Then he's gone again. Another 15 minutes, another blue shirt asks me if I've been helped. I explain house long it's been. She heads off to get help. 5 minutes later a black shirt came to assist me. At this point George is helping out a new customer, and the other blue shirt is assisting a second new customer. So after more than ONE AND HALF HOURS, I left, no phone. Spend your money elsewhere...

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