Best Buy

Reviews

• AA

  Amanda

  1 day ago
  1.0
  Save yourself the hassle, time, and disrespect. Skip the trade-in counter at this location and go directly through Apple or another retailer instead. I completed an online trade-in pre-assessment for an iPhone 12 mini on Best Buy’s website and was quoted $105.00, compared to Apple’s online quote of $90.00. Because this store was closer to home, I decided to try Best Buy first. After doing an online check-in at the store, I waited nearly an hour just to be seen. The employee then spent another 30 minutes evaluating the device, only to tell me the best they could give me was $22.00, which was a massive drop from the $105.00 online quote. When I showed them the original online quote, a manager told the employee to re-do the assessment and change minor "scratches" to basic fingerprints or wear and tear. Even after re-entering it, the system generated $22.00 again. Beyond the quote issue, the employee's behavior was completely unprofessional. He grilled me with personal questions, asking why I chose Best Buy, where I got the device, whether I was the owner, who my phone provider was, and why I didn't trade it in when upgrading. When I mentioned that I work for a telecommunications company that provides personal devices, he pushed even further, asking why I work for that company and why they gave me a phone. I was so overwhelmed and frustrated by the whole experience that I did not even get the employee's name, but being cross-examined and treated like a criminal just for bringing in a trade-in was completely invasive and out of line. After wasting almost two hours, I took my phone and left. I returned home, completed Apple’s online mail-in trade-in form (which quoted $90.00), and shipped it off in their prepaid UPS box. Apple completed their physical assessment, verified the full $90.00 value without reducing a single cent, and issued my $90.00 gift card promptly. I had to deal with two hours of wasted time and invasive questioning, only for Best Buy to offer $22.00 on a phone that Apple assessed and paid $90.00 for. I will definitely not be returning to this location.
• SS

  Scottie

  Oct 7, 2026
  1.0
  Think twice if you want to buy from this place. The store staff only apply lip service when you work with them for concerns.
• NE

  Nicole Elle

  Sep 23, 2026
  5.0
  The ladies at the mobile centre are great! I came in on a VERY busy Friday. They helped me set up my new phone and were extremely patient and willing to stop what they were doing to help me.
• KK

  King

  Sep 21, 2026
  1.0
  Bad manager
• CS

  Cameron Stevenson

  Sep 5, 2026
  1.0
  DO NOT GO HERE!!!! Terrible service and when I was able to get service I was tricked into signing up for a protection plan I did not ask for and was told I can cancel online to find out it can only be cancelled in store. WILL NEVER BE COMING BACK other than to cancel this protection plan

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