Apple Coquitlam Centre

Reviews

• AK

  Ali Khoshgoo

  1 day ago
  5.0
  Carolina(Specialist) was super helpful and patient during my visit. She helped me with my purchase and made sure I got connected with the right person to check my iPhone issue.
• HH

  hadi Haddadi

  Sep 20, 2026
  5.0
  We visited this store to purchase an Apple Watch. Unfortunately, our experience with several staff members was disappointing. On multiple occasions, employees walked away in the middle of assisting us before our questions or purchase had been properly handled. One employee said their shift was ending and left just as we were about to make a decision. Another said they needed to assist another customer and would return, but never came back. A third employee said they would find a colleague to help us, but they also disappeared. Unfortunately, similar situations occurred several times during our visits to this store, leaving us feeling that our time and presence were not being respected. However, our experience with Faizan was completely different. He was patient, polite, knowledgeable, and highly professional. He listened carefully, gave us his full attention, and stayed with us throughout the entire process without leaving to assist someone else in the middle of our conversation. Even when the store was preparing to close at 7:00 p.m., Faizan stayed longer to ensure that we had all the information we needed to make the best choice. His professionalism, patience, and excellent customer service gave us the confidence to complete our Apple Watch purchase that evening. We sincerely appreciate the outstanding service and respect Faizan showed us. We hope the store’s management recognizes and appreciates his valuable contribution and exceptional customer care.
• AS

  Annie Pham Szeto

  Sep 19, 2026
  1.0
  Frustrating experience with employee responsible for checking in pick up orders. Was directed to two pick up tables with no clear lines, and waited as multiple people who came after us were approached by staff coming out of the back to help with their pick up orders. Since these staff weren’t present in the floor to see who arrived first and we were around a table versus in obvious lines, there did not seem to be an expectation of ‘first come first serve’. Expressed frustration to the original check in person who then proceeded to lecture us loudly on ‘gas station’ style service..!?!? Most infuriating was a staff became available at this point, but instead of stepping in to help me with my pick up, he watched the lecture then helped another customer who had just wandered to the table. Thankfully the staff who did eventually helped us was friendly and efficient, but the staff responsible for directing pick up orders needs a crash course in how to actually oversee the process and to please tone down their condescending communication.
• VS

  VAFA SA

  Sep 15, 2026
  5.0
  As a long-time customer of this store, I had an incredible experience at the Apple Store today, all thanks to Myles. He was exceptionally kind, understanding, and incredibly knowledgeable. You can tell he really knows his stuff, but what stood out most was his remarkable patience and friendly attitude. People like Myles make tech shopping a genuinely pleasant experience. I truly hope I have the pleasure of working with him again on my future visits!
• MD

  Mohsen Dalir

  Sep 1, 2026
  1.0
  I have been a loyal Apple customer for years and currently own at least five Apple products. I have always taken very good care of my devices, so this experience was extremely disappointing. In February, I took my Apple Watch to the Apple Store in Coquitlam because its battery was no longer holding a charge properly. I was told the battery could not be replaced, but Apple offered to provide me with another Apple Watch of the same series and appearance if I paid the battery replacement cost. I accepted this solution and was happy with how it was handled. A few weeks ago, I used the replacement watch for swimming for the first time. My original watch had been used for swimming many times over approximately five years without ever having an issue. This time, the replacement watch completely stopped working after swimming. When I returned to the store, I was told that the watch itself had no warranty and that only the battery was covered for six months, which had already expired. I was also told that I may simply not have taken proper care of the watch. That was extremely frustrating and, honestly, felt very unfair. I had used my previous watch in exactly the same way for years without any problem. I expected Apple to properly investigate the failure rather than simply put the responsibility on the customer. Unfortunately, this is not my first disappointing experience with this store. About two years ago, I brought my iPhone 12 Pro there for a battery replacement. After their service, they told me the screws had been damaged and they could no longer open the phone. After repeatedly insisting that the phone had never been opened or serviced by anyone else, they eventually accepted responsibility and provided me with another phone. I don’t know how much of this reflects Apple’s overall after-sales service, but I can say with confidence that I am very disappointed with the service and customer support I have received at the Apple Store Coquitlam. ⭐️ One star based on my personal experiences.

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