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Brand Certified

Verizon

4.6
(438 reviews)

Business Details

411 Montara Rd, Barstow, CA
92311, United States
(760) 718-3248
https://www.victra.com

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Barstow, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection. We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use. Frontier Internet is also available at this location, with strong offers for homes and businesses in the area. Visit us for reliable wireless service, expert support, and solutions that fit your needs.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
411 Montara Rd, Barstow, CA
92311, United States

Hours

Reviews

4.6
438 reviews
5 stars
362
4 stars
27
3 stars
15
2 stars
2
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Michael, Caesar, and Scarlett.

Mixed Experiences

While many reviews highlighted positive interactions, there were also significant complaints about misleading practices and poor service, particularly regarding billing and device issues.

Store Environment

Customers appreciated the welcoming atmosphere and the efficient service, although some noted long wait times during busy periods.

Professionalism Issues

Several reviews pointed out unprofessional behavior from staff, including rudeness and lack of assistance, particularly towards elderly customers.
  • YY
    Yasmin
    Feb 10, 2026
    5.0
    Everytime I walk in i always go straight to Caesar and if I don’t see him I always ask for him. HE IS THE BEST worker there. He is so helpful, always gets the job done and he is quick with helping. He is so professional. He does such an amazing job.
  • DB
    Des&cal Bradley
    Feb 3, 2026
    5.0
    Me and my husband came into Verizon you do upgrades. We were assisted by a gentlemen by the name of Michael R. He is very funny and kept us amused in conversation the whole time. It takes time for transfers but Michael kept us laughing and time flew by. Also Michael was very knowledgeable that helped make the process easier and quicker. I have dealt with alot of Verizon techs over my 22 years with Verizon and Michael is one of the best. He shows how much he cares about helping customers. We are so thankful. Great job Michael we truly appreciate your assistance.
  • JS
    Jennie Shelton
    Jan 26, 2026
    5.0
    Best store to come to, the staff here is exceptionally helpful and patient. Thank you to Caesar for giving us a positive experience!
  • HH
    HeidiNStitch
    Jan 17, 2026
    5.0
    Very knowledgeable of all devices and accommodating of my requests.
  • EG
    Ethan Grimsley
    Dec 26, 2025
    1.0
    Sent elderly parents there to get phone fixed because it was not connecting to network. Did not help them (let them leave with non-working phone) and tried to charge them $40 for an esim for an account that is already being paid for.... Shameful way to treat a 70+ yr old.

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