Verizon

Reviews

• AS

  ARSHDEEP SINGH

  Nov 15, 2025
  1.0
  Dear Verizon ] Customer Support, I am writing to bring to your attention a highly disappointing and unprofessional experience I recently had at one of your stores. I believe this situation requires immediate review and resolution. Approximately 15 days ago, I visited your store to purchase the 17 Pro Max. During the discussion, I clearly stated that I would only proceed with the device under a $0 down payment agreement. Your staff confirmed this and, in addition, strongly encouraged me to also purchase a tablet with a minimal payment. I agreed and received the tablet on the same day, with the understanding that I would receive the phone approximately 7 days later. However, when I returned to the store to pick up the phone, I was unexpectedly informed that I would need to pay a $1,300 down payment. This was never communicated to me during the initial agreement. Had I been told this earlier, I would never have entered into the contract or leased a device for $100. I spent nearly three hours in the store seeking clarification or a solution, but your staff failed to provide any support or explanation. The following day, due to this misleading information, I decided to return the tablet as well. Instead of assisting me, the staff dismissed me, told me to “go to another branch,” and made mocking remarks as I was leaving. This behaviour is completely unacceptable and far below the level of professionalism expected from your company.
• AC

  Amitoj Chahal

  Nov 14, 2025
  1.0
  I am highly disappointed with the unprofessional experience I recently had at your store. I believe this situation requires immediate review and resolution. Approximately 15 days ago, I visited your store to purchase the 17 Pro Max. During the discussion, I clearly stated that I would only proceed with the device under a $0 down payment agreement. Your staff confirmed this and, in addition, strongly encouraged me to also purchase a tablet with a minimal payment. I agreed and received the tablet on the same day, with the understanding that I would receive the phone approximately 7 days later. However, when I returned to the store to pick up the phone, I was unexpectedly informed that I would need to pay a $1,300 down payment. This was never communicated to me during the initial agreement. Had I been told this earlier, I would never have entered into the contract or leased a device for $100. I spent nearly three hours in the store seeking clarification or a solution, but your staff failed to provide any support or explanation. The following day, due to this misleading information, I decided to return the tablet as well. Instead of assisting me, the staff dismissed me, told me to “go to another branch,” and made mocking remarks as I was leaving. This behaviour is completely unacceptable and far below the level of professionalism expected from your company.
• NK

  Narinder kumar

  Nov 7, 2025
  1.0
  Dear Verizon Customer Relations, I am writing to formally express my concern regarding an interaction I had with one of your employees, Mark, at a Verizon location. Unfortunately, my experience was far below the level of professionalism and courtesy I expect from a company of Verizon’s reputation. During my visit, Mark demonstrated a dismissive and condescending attitude, speaking in a manner that suggested a sense of superiority rather than a willingness to assist. His tone and overall approach lacked respect and basic customer service etiquette. The interaction left me feeling disregarded and uncomfortable, and it reflected poorly on Verizon’s otherwise strong commitment to customer satisfaction. I respectfully urge Verizon to address this matter and ensure that all employees receive appropriate guidance and training on professional communication and customer engagement. Every customer deserves to be treated with patience, respect, and professionalism, regardless of the situation. Thank you for your attention to this matter. I look forward to seeing improvements in service quality and professionalism at this location.
• DS

  deep saab

  Oct 18, 2025
  1.0
  A person named Marco/mario works here. When I went there for my work, he encouraged me to get a new phone and I ordered a new phone, but I went three times to get that phone. They didn't give me the phone and kept saying that your phone hasn't arrived yet. And a friend of mine who goes and gets his phone the same day even though he didn't even order it.
• DR

  Dheeraj Rao

  Oct 8, 2025
  1.0
  Kept standing for more than 20 minutes but nobody even showed up. The girl kept staring at me but not even showed any response to me and helped the people came after me

Frequently Asked Questions About Verizon