Geek Squad

Reviews

• LM

  Lisa mosley

  Oct 26, 2025
  5.0
  Maybe we got lucky but Sarah helped resolve our issues we were having with settings on Microsoft word. Super happy that she was out tech. Thank you Sarah!
• BK

  Brandon Kleinschmidt

  Jan 18, 2021
  1.0
  Made an appointment through Apple. Waited 40 minutes without anyone helping me. Left in frustration.
• SN

  Shane N.

  Jan 15, 2020
  1.0
  Had a 5 year warranty for a 55" 4k smart tv, still had 2years almost left on it. Started to have problems with the replacement they gave me the first time around. I explained the issues to the tech support over the phone and he said it should be motherboard issues. They sent a new motherboard to my home which i never opened i just placed unopened in my living room, the technicians show up and broke my tv completely, and i mean before yeah i had some issues but now it would not turn on after they tried working on my tv. They made me wait over a month and finally offered a new replacement and made me buy another warranty and said "it has everything your old tv did but except some brighter lighting" sounds good right? Nope. Can't chrome cast netflix can't do that with hulu or crunchyroll or many streaming services i use except youtube. So now to me it seems I've been lied to. Also the picture quality is not nearly as good as my last tv. I mainly use crunchyroll and youtube so this is an issue. It took over a month because your technicians broke my tv to get me a replacement then i get told a lie to get me to accept one of the 2 not so great offers? This is terrible business. I will never buy a tv from best buy with geek squad support again. I waited for over a month to have your technicians tinker with parts to try an fix my tv your company broke to get a replacement that cannot do everything my tv that's 2years older could. Yes there are some newer features that are nice but i was told it could do everything except the same lighting and it had more features. Doesn't seem that way. My tv that was made 2+ years before could at least chromecast what i wanted. To make things worse your company broke my tv trying to replace a motherboard and made me wait over a month for replacement then had me buy a new 5yr warranty(250$) for the replacement you gave me. That is not right.
• DG

  Dr. Mazi Ghalambor

  Nov 7, 2019
  1.0
  Dishonest, unethical, careless, incompetents group of people starting from the bottom technicians to top managers.

Frequently Asked Questions About Geek Squad