Feedback on customer service is mixed, with some praising helpful staff while others report rude interactions and long wait times.
Product Quality
Customers expressed dissatisfaction with product quality, particularly regarding refurbished items and damaged goods upon delivery.
Order Fulfillment
Many reviews highlight issues with order fulfillment, including long wait times for pickup and unavailability of items.
Store Experience
The store environment is noted as clean and organized, but some customers feel staff are often unhelpful or hard to find.
CM
Chris Mully
5 days ago
2.0
Ordered a PS5 controller online, picked it up and it was an opened box that had been taped closed saying inspected by Best Buy. Took home, charged it up and it had major stick drift. Had to return it for a new one off the shelf. Last time I ever order anything online from this place.
RA
R A
Dec 27, 2025
2.0
Best Buy Refurbished Apple Watch Ultra – Misleading
I ordered two refurbished Apple Watch Ultras expecting to receive what was advertised. While the watches themselves look fine, Best Buy cheaply swapped out the original Ultra bands for low-quality, generic bands.
This wasn’t clearly disclosed and feels intentionally misleading. You expect an Ultra watch to come with an Ultra band — not a cheap replacement used to justify a lower price. The downgrade is obvious and unacceptable for a product marketed as premium, even refurbished.
If you’re okay with getting a knockoff-quality band, then fine. If not, be aware you are not receiving the full Ultra package. This experience has completely killed my trust in ordering refurbished items from Best Buy that I can’t inspect in person.
DB
Denise Barrera
Dec 19, 2025
4.0
I have been here many times and associates are always friendly and very helpful and if they can't answer your question they will usually find someone from that department who can. Wait times for repairs or returns can be very long especially if there is only one person at the time, other than that great service and products! Great place to get your electronics, appliances and smart home goods. Also, love that you can price match and memberships are so worth it for your warranties!
CM
Cho Minseop
Dec 12, 2025
1.0
The service is very poor. Never pay attention to the customers. Never come back after asking help. Didn't let me touch the product before payment... ridiculous if it's a policy. Came to buy but it took only 20 second to walk away...
Change it to Worst buy
AV
Audrey Valdivia
Dec 4, 2025
5.0
Trent and Richard B are your go to guys for great customer service! I was shopping for headphones for my daughters birthday and they were excellent in getting exactly what I needed even when the store was full. Great place to shop for your electronic needs, super clean, staff is attentive as you walk in and even when the store is busy, its organized and the staff is super knowledgeable in the products they sell. Highly recommend this store. Thank you Trent and Richard B! My daughter was so happy with her gift.
What types of products does Best Buy in Bakersfield offer?
Best Buy in Bakersfield offers TVs, computers, appliances, and more, along with expert advice and Geek Squad support.
What are the store hours for Best Buy at 8300 Rosedale Hwy?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does this Best Buy location provide in-store pickup and curbside pickup?
It offers in-store pickup but does not currently have curbside pickup service.
Is the Best Buy in Bakersfield wheelchair accessible?
Yes, this Best Buy location has a wheelchair accessible entrance.
Does this Best Buy have Geek Squad repair services available?
Yes, the store offers service and repair through Geek Squad.
What payment methods are accepted at Best Buy in Bakersfield?
They accept debit cards and checks and do not require cash only payments.
Where can I find specialized kitchen and home appliances near Best Buy?
Pacific Sales Kitchen & Home, an appliance and kitchen store, is located nearby and offers specialized products you might want to explore.
If I'm visiting Best Buy, where can I find pet services nearby?
Vetco Vaccination Clinic and Petco are nearby places providing pet services, ideal for pet owners visiting the area.
Are there food options close to Best Buy at 8300 Rosedale Hwy?
Yes, there's a McDonald's nearby, offering convenient fast food options for visitors to Best Buy.
What nearby stores offer mobile phone and electronics services close to Best Buy?
Nearby options include Geek Squad for electronics and mobile phone services, Walmart Bakersfield - Rosedale Hwy for mobile phones and office equipment, and Verizon Authorized Retailer – Victra for telecommunications and electronics.