Best Buy

Reviews

• JR

  Julie Robinson

  Apr 4, 2026
  1.0
  Normally, I feel safe in this building. But today on a Saturday the day before Easter, children coming in to take pictures with the easter egg up front, and there is a scissor lift running in the building with no cones or even really someone paying attention to prevent customers and children from having things dropped on them or when it is moving from spot to spot preventing someone from getting hit. I thought this was a regulation by the state when pedestrians were present the area around the scissor lift must be barricaded off. I guess it doesn't apply here. Guess I'll have to find other options like Amazon.
• CR

  cristiano ronaldo

  Apr 4, 2026
  1.0
  Return policy sucks ,rather go to Walmart
• SG

  Sara Greene

  Mar 22, 2026
  1.0
  I will never buy any open floor refrigerator (Samsung) here again. Basically, Best Buy puts the floor models on discount and knocks a few hundred bucks off the original price. Also, they lock the refrigerator in a demo mode. This only activates the light and fan inside the appliance. It took me 6 hours to figure out how to switch off demo mode. No Information was in the instructions or on YouTube. All models have different button arrangements. My issue is that Geek Squad is only open Monday - Saturday. Samsung help desk was closed and was not able to take my call on Saturday at 6:00 PM. unable to get ahold of a real person just an AI or chat bot from both places for help. Bottom line: Best Buy needs to take its floor models out of demo mode before selling them to customers. What a horrible experience! This and finding sweet tarts and hair ties in the freezer I should have been discounted $600 off instead of $200. Customer service was okay so I give a star.
• IC

  Ivan Ceja

  Mar 12, 2026
  5.0
  If you guys ever need help on Geek Squad go with Dashawn Holley I didn't even had a appointment did a Walk and he jump & Help me right away! 🫡 💯💯💯
• TT

  Trina Thomas

  Mar 7, 2026
  5.0
  There were two customer service reps who made this an absolutely enjoyable, and downright fun, experience……Marshel and Jesus. My husband and I needed to update our electronic equipment. Marshel was very attentive and listened to our needs and concerns, and endless questions. She prioritized us and stayed with us through our entire shopping experience. She was friendly and personable and any questions we had she was able to answer them. She even went the extra mile and got us a shopping cart! Jesus was just as friendly and very knowledgeable about the computer products. He also offered very helpful advice regarding which computer would best suit our needs. This was a very positive experience and both of them were amazing! Best Buy has always been our place to go for electronics and will continue to be because of people like Marshel and Jesus.

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