Geek Squad

Reviews

• RT

  Rich Thickens

  Jul 30, 2024
  5.0
  These guys are great - diagnosed the problem and sent me in the right direction and at no charge!
• LH

  Lisa Haynes

  Dec 26, 2023
  5.0
  Our experience purchasing a laptop was amazing
• LH

  Leslie Herrmann

  Jun 12, 2022
  1.0
  I rarely, if ever, write poor reviews, but... here's my first. Purchased a Mac Book at the Best Buy, and then requested help with the Geek Squad folks to transfer files from old Mac to the new Mac. I did indeed also pay for the service when I bought the Mac - I was told I and one other person in my family could then come in with any tech questions as they arose. When I requested help, the guy [maybe the head Geek? Slender dark-haired fellow] who 'helped' was dismissive and rude - to the point that I noticed another Geek Squad member cringe at his behavior toward me. I just left rather than complain; maybe he was having a bad day? But given the other reviews, he's having a lot of bad days. Reflects poorly on both the Geek Squad and Best Buy, which is too bad, as I've also had good interactions with other staff in the store.
• DN

  David Nguyen

  Aug 13, 2020
  1.0
  July 28th Scheduled for washer repair Tom Resetar from Geek Squad Auburn Store, came to my home for 10 minutes, turned the washer on, didnt even look under or in it, says he need to order a parts. Thinking the spinner is out with very little thorough inspection. August 11th Scheduled Appointment but no part has arrived. So another postponed repair. 1 part came later evening. August 12th Tom came this time he looked under the washer and says he needs to order more parts. So another longer wait to fix the washer. As of now theres no telling when it will be fixed, all i can do is watch paint dry, grass grow and pray to Jesus. Dont know what else to do. Tom Resetar did a very poor job at looking to see what is wrong with washer, he came in and out. He should of inspected it more to see the exact problem but purposely prolonged this to get his hourly wage higher pay. But makes me the customer very angry and regretful of buying this from Best Buy. 8/12/20 Will update review when or even if it ever repaired.