Mixed reviews on customer service; some customers reported helpful staff while others experienced rudeness and lack of assistance.
Product Availability
Customers noted a good selection of products, but some mentioned the store often appears empty and lacks certain items.
Store Cleanliness
The store is generally reported as clean and well-maintained.
Delivery Experience
Positive feedback on delivery services, with staff praised for careful handling of products.
Return Policy Issues
Several customers expressed frustration with the return process and policies, citing poor handling of damaged items.
HR
HighDesert Reporter
Nov 14, 2025
5.0
We really enjoyed the service and friendliness of Michael with Best Buy’s Geek Squad. He was super knowledgeable about a software issue with a family member’s new HP Touchscreen computer. Give this guy a raise $&!
JH
Joseph Banks Harper
Nov 9, 2025
5.0
I typically don't make purchases from big box stores. My wife and I walked in to price a television. While we we there we decided that we needed some new appliances. The service, attention, and patience of a young lady named Alex was absolutely top tier. I had no intention of purchasing the appliances from Best Buy. However, after my experience last night, I'll be going back in when Alex is in to make the purchase.
RM
Robert McAlpine
Nov 2, 2025
1.0
Absolutely zero customer service in this place. I was told to wait 15 mins so I did! Income back in and they tell me to wait another 15 mins! I'm a very busy man! Business owner about to spend over $1000 dollars. This is the tip of the iceberg! I hope upper management sees this post! I was in last night around 7pm not one person came up and asked if I needed help! I was standing there for 15 mins! Big online stores will take best buy out in a matter of a few more years just like they took out circuit city how the times are changing!
SM
Samantha Mckibben
Nov 1, 2025
5.0
Really good about returning stuff
EB
Erin Beitlich
Oct 16, 2025
5.0
Jesus and Josh just delivered our TV. They did a wonderful job and left our TV in pristine condition during delivery! Thank you guys!