Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported rude and unprofessional behavior from management and employees.
Product Availability
Customers expressed frustration with product availability and inaccurate online stock information, leading to wasted trips to the store.
In-Store Experience
Many reviews highlighted a lack of staff presence on the sales floor, resulting in long wait times for assistance and a poor shopping experience.
Geek Squad
Experiences with Geek Squad were varied; some customers received excellent service, while others faced issues with communication and service quality.
Pricing Concerns
Several customers noted that prices at Best Buy are often higher than competitors, leading them to seek alternatives.
PH
Pamela Hancock
Nov 16, 2025
5.0
Excellent Best buy! Everything is well stocked great customer service and open late.
AA
ankra7
Nov 12, 2025
5.0
Amazing! Ty! ❤️🙏🏾
AC
Arthur Combs
Nov 11, 2025
5.0
Walked in and was greeted by a person at the front of the store. That's always nice.
We went to check some details on a refrigerator we were getting ready to purchase online and it was easy to locate the brand and a model like it to answer out question.
A floor person asked us if there was something we could be helped with and offered to make the online purchase right there in the store. Normally, I would have, but since I was using a cash-back app I couldn't do it through their system.
NC
Nora Chicas
Nov 6, 2025
5.0
Increíbles precios, buenas promociones
BB
Brian Bogdon
Oct 19, 2025
4.0
Said they had 2 of an item in stock, drove over and item was not there. Nice store and helpful staff they just need to update the website.