Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon authorized retailer in Antelope, CA. Our team provides a simple and helpful experience for every guest. You can shop the latest Verizon phones, tablets, smartwatches, home internet options, accessories, and device protection.
We support both personal and business accounts. Our store consultants can help you upgrade devices, manage plan changes, add new lines, and set up products for home or business use.
Frontier Internet is also available at this location, with strong offers for homes and businesses in the area.
Visit us for reliable wireless service, expert support, and solutions that fit your needs.
Feedback on customer service is mixed; while some employees like Erica and Ciera received high praise for their helpfulness and professionalism, others were criticized for poor communication and rudeness.
Billing Issues
Numerous customers reported unexpected charges and hidden fees, leading to dissatisfaction and distrust regarding billing practices.
Store Experience
The in-store experience varied significantly; some customers had positive interactions with knowledgeable staff, while others faced long wait times and unhelpful service.
Management Concerns
Several reviews highlighted issues with management, including poor training of staff and unethical sales practices, contributing to a negative perception of the store.
AA
Alicia
3 days ago
5.0
Sierra at the antelope California location was very very helpful and so sweet , she helped me switch from boost mobile very seamlessly no issues , she was so attentive and she got me the best deal. I loved the experience because she made it nice
TH
Tedd Horn
Feb 17, 2026
5.0
Erica was outstanding, a great help, very knowledgeable, I appreciate the experience.
SS
statik916
Feb 14, 2026
5.0
Erika heres a 5 star rating for the 5 start service. Your professionalism and expertise was very helpful I'll be doing more business at this location
TF
The Gasparyan`s Family
Jan 22, 2026
5.0
Four months ago, I had an incredibly high level and quality of service with Erica Oberle in another office. A problem that no employee could solve and resolve for months, she solved it in a matter of days due to her great dedication to her work and high qualifications. And I was very sad, because she had moved from that place to another workplace. After a long search, I managed to find her at a workplace quite far away, but that did not stop me from going for an hour or more to find that workplace and again turning to her for her professionalism, confident and sure that all questions and problems would be resolved. She is the best and the most beautiful.
AB
Alena Bychak
Jan 19, 2026
1.0
Very disappointing service. Visited this Verizon store on Monday morning (1/19). No one greeted us upon arrival. There was only one assistant helping another customer, and we waited over an hour without any acknowledgment or apology.
When I politely asked how much longer the wait might be, the assistant said “I don’t know.” After explaining that we had already waited over an hour and had other plans, he replied with clear annoyance that it might be 20 minutes or longer, again without any apology.
Poor communication and lack of basic customer service. Additional customer service training is clearly needed.