Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Alpine, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Chris, Gary, and Hanan for their exceptional service.
Incompetence Issues
Several reviews highlighted serious issues with staff incompetence, including incorrect billing, mishandling of accounts, and poor communication, leading to customer frustration.
Store Experience
While some customers had positive experiences with the store's atmosphere and service, others reported feeling rushed or misled, indicating inconsistency in service quality.
Refund Problems
Multiple customers expressed dissatisfaction with the store's handling of returns and refunds, citing delays and issues with receiving proper reimbursements.
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Emily Dobson
Feb 6, 2026
5.0
Alessio was an amazing help during my visit to Verizon. He was extremely knowledgeable, patient, and took the time to explain everything clearly so I felt confident in my decisions. He went above and beyond to make sure all my questions were answered and that I left with exactly what I needed. His professionalism and positive attitude made the entire experience smooth and stress-free. Thank you, Alessio, for the excellent service!
TQ
Tiffany Quintero
Jan 30, 2026
5.0
Came in to change my plan and was amazed at the efficiency of the Verizon team. I was helped by Alessio and he made the change in a matter of minutes, while also helping me set up home internet. I really appreciated this stores help and patience.
MC
Mimi Carr
Jan 28, 2026
5.0
Chris was extremely efficient and helpful in setting up my new phone, selecting products and implementing service. Wouldn’t go anywhere else.
WA
Wyatt Aguilar
Jan 27, 2026
5.0
Great service, very informative of what I’m purchasing and what’s to come with my purchase, would recommend anyone to this location of Verizon store 👍🏼
JF
Joseph Freitas
Jan 11, 2026
1.0
THIS STORE IS A NON OFFICIAL VERIZON STORE. I got scammed out of over 450 USD.
I went in and picked up a "free" phone on black Friday, which had a sales tax of 350USD with an additional payment of 250USD, which was stuck in the must expensive data plan they had at 80USD a month. Then they literally manually typed in the wrong phone number into the phone, which was an existing number that belonged to a random person in Colorado. For 2 weeks they failed to change the number back to my own number, despite me coming in on 4 separate occasions. So I decided to just return the phone since I didn't have faith that they could fix the problem and despite having their billing department on the line assuring me that I was absolutely gonna get an almost full refund, they said I would only get 40USD back. The phone was undamaged and returned with all cables and the official Verizon billing and refund department says that NO STORE requires the original packaging of the product to receive a full refund. As long as the device and cables are returned within 30 days of purchase undamaged, you are owed a refund.
It has been over a month and I have received 0 money back. I also returned a 50USD wireless charger which was in its original packaging and had all its original items inside, and I got 0 dollars back. Despite returning it within 13 days of purchase, in its original box undamaged with all items.
The staff are inexperienced, incompetent, and they even took personal offense at me wanting a refund on a faulty product and told me to "watch myself" implying that something bad would happen to me.
I don't even know where to start with this whole thing, but yeah, be careful and remember, other Verizon corporate stores won't help you because this independent store has their own policies.