Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Alhambra, CA. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.1
376 reviews
5 stars
270
4 stars
21
3 stars5
2 stars4
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like Tatiana, Jackie, and Joshua, while others reported negative experiences with certain employees.
Efficiency
Several reviews highlighted quick service and efficient problem-solving, particularly from employees like Denis and Ryan.
Negative Experiences
A significant number of customers reported issues with dishonesty, misleading information about pricing, and poor service from specific staff members.
Store Environment
The store was generally described as clean and well-maintained, contributing to a positive shopping atmosphere.
Long Wait Times
Some customers expressed frustration with long wait times for service, particularly during busy periods.
- WWwauiafu1 day ago5.0My mother, a disabled senior person, has been dealing with ongoing billing issues with her Verizon Internet service for months. Despite multiple visits to the La Cañada store and numerous calls to customer service, no one was able to resolve her concerns. Worse, the manager at the La Cañada location treated her with unnecessary attitude and disrespect just because she could not remember some of the steps he showed her during her last visit. On December 17th, while trying to help my mother address her billing problems, we visited the Verizon store in Alhambra. It turned out to be the best decision we could have made — because we were assisted by Ryan Azpeitia. Ryan is exceptional. Despite being young, he demonstrated professionalism, patience, and problem-solving skills far beyond what we’ve experienced anywhere else at Verizon. He handled multiple customers at the same time without ever making anyone feel rushed. He checked in on his colleagues, offered help when needed, and maintained a calm, genuinely friendly attitude throughout. Most importantly, Ryan accomplished in one visit what other Verizon representatives and the La Cañada store had failed to do in months. He was able to resolve the majority of my mother’s issues, explain everything clearly, and make her feel respected and taken care of. His dedication and passion for helping customers truly stand out. Verizon is incredibly fortunate to have an employee like Ryan. He represents the absolute best of what customer service should be. We hope Verizon recognizes the value he brings to the company — he certainly earned our appreciation and respect. Thank you, Ryan, for turning an extremely frustrating experience into a positive one.
- JSjunlong suNov 4, 20251.0No one help me
- SLSonia Don LucasOct 11, 20255.0I want to give Denis from Verizon in Alhambra 10. He went way beyond and above to help me. I have very little technology experience and he exceeded all my expectations. Denis…you are the best and Verizon is very lucky to have you as an employee.
- DRDestiny RobledoOct 9, 20255.0Juri & Dennis are SUPER helpful, fast, and have great customer service ! Made the experience a non stressful one. Thank you so much!! 🙂
- TLTanisha LylesSep 24, 20255.0Dennis and Suzie help me out in DIRE EMERGENCY. It’s pointless to call Verizon’s they assist in less than 10 mins after waiting on the line for 3 hrs with the call center. The call center is WORTHLESS!!! Thank God for the Alhambra location - the need a RAISE - Tanisha L
Frequently Asked Questions About Verizon
What products and services does Verizon at 100 E Main St offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.
What are the store hours for the Verizon Alhambra location?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Does the Verizon store at 100 E Main St support in-store pickup?
Yes, the store offers in-store pickup services for your convenience.
What payment options are accepted at the Verizon Alhambra store?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Is free Wi-Fi available at the Verizon store in Alhambra?
Yes, free Wi-Fi is available for customers at the store.
Does Verizon at 100 E Main St recycle electronics?
Yes, this location offers electronics recycling services.
How can I contact the Verizon Alhambra store?
You can reach them by phone at +1 626-308-1144 or email at Info@victra.com.
Are there any dining options near the Verizon store at 100 E Main St?
Yes, nearby dining options include Tokyo Table for Japanese cuisine, Wingstop for chicken and fast food, and Blaze Pizza for pizza.
What shopping centers or stores are close to the Verizon Alhambra location?
Nearby shopping options include Alhambra Place shopping center, Miniso USA department store, and Dollar Tree discount store.
Are there fitness facilities near the Verizon store at 100 E Main St?
Yes, customers can visit Fit Body Boot Camp and Alhambra Fit Body Boot Camp gyms located nearby for their fitness needs.