Best Buy Express

Reviews

• MM

  Mthokozisi Moyo

  Jun 17, 2026
  4.0
  Harmoor and Leslie are awesome
• JJ

  Jad

  Jun 15, 2026
  5.0
  Amit and roop were absolutely incredible highly recommend
• SA

  Sparky axi

  Jun 7, 2026
  1.0
  ASHY IS LITERALLY GOING TI LIE THROUGH THAT FAKE SMILE KNOWING BEST BUY MANAGEMENT DOES NOTHING TO PROVIDE HELP AFTER SALE!! I purchased a high-end laptop from this location recently, and the experience has been nothing short of a disaster. During the sale, the staff was quick to push their 'easy return' policy, explicitly telling me that if the machine didn't meet my performance requirements, they would be 'more than happy to accommodate' a return or exchange. That was a complete lie!!! I saw some of the even most recent reviews and wish I and not overlooked it. When I attempted to return the unit because it failed to perform as advertised, the tone changed instantly. Suddenly, they were pointing to obscure fine print that wasn't mentioned during the transaction, effectively trapping me with an expensive product I have no use for. They have zero integrity when it comes to standing behind their promises. It is painfully obvious why this store has such a high volume of generic 5-star reviews; they are clearly being mass-produced to bury the actual customer feedback. Do not be fooled by the rating—if you are spending money on high-end tech, go anywhere else. You will not get the service they promise, and they will fight tooth and nail to keep your money once they have it. Avoid at all costs people!!! Watch this review get the same copy and paste template, it’s just a fake way to make it seem like they helped the consumer, Wow Best Buy! Never again. I’ll be consumer protection complaint immediately,!
• MS

  Melica Saghafi

  Jun 6, 2026
  5.0
  Thank you Leslie and Ashy for helping me to set up my account and going beyond your responsibility and taking your time with me with lots of professionalism and care! All the best to Leslie and Ashy!🙏🙏🙏
• BM

  Broski Mac

  Jun 2, 2026
  1.0
  BEFORE YOU BUY WITH “BESTBUY”- Did you know that if you have a serious issue with this company that they will refuse to give you any level of Proper Management the max you can go supervisor and they can’t help you! Nor do they try to help, Please, before you buy read my experience, just so you know that this can happen to you and if it does, this will be the exact level of professionalism you can expect. **EDIT & Response to “owner” CASE #: 27830468 this template response that you see from a Best Buy owner is a complete façade, they will stone walk you until you eventually give up. . I’ve been sent in circles between the store, phone support, and chat, with no one taking ownership and no one fixing the problem.All of them will just point you to contact another channel of Best Buy, but not one that can actually give you a solution, Since using Best Buy’s “Contact Us” support, my experience has been even worse. I’ve been sent in circles between store, phone support, and chat with no one actually taking ownership of the refund that is still missing from May 31. My bank shows no pending refund, no real progress has been made, and every “solution” has just been another dead end. The entire process has felt like a sham, with inconsistent answers, wasted time, and zero accountability. For a company this large, the lack of urgency and basic customer care is disgusting. I will continue to update this review, and provide reviews / share my story on social media as I hope this doesn’t happen to the consumer reading this. The simple fact is, they don’t care and barely even act like they do.. ———————— I had an absolutely unacceptable experience with Best Buy regarding my MSI Raider GE68 laptop purchase, which cost approximately $1,770. The biggest issue is simple: I still have not received my money. AIshy, the manager here gave zero care or concern of my issue and just made it seem like I was giving him a hard time and straight up lied to my face about not only getting the refund back to my credit card balance but disregarded the entire issue and just made it my problem and explicitly told me well just go to another Best Buy. When the previous Best Buy had no problem Fixing this issue because my credit card that I used didn’t have a chewing account and was specifically a back up card, I basically told him that I didn’t want to deal with any headache of not getting this money today. For a purchase close to $1,800, I expected professionalism, accountability, and honest communication. Instead, I have been left waiting, chasing answers, and dealing with unclear information about money that should have already been returned to me. This has gone far beyond normal poor customer service. What makes this experience so frustrating is that I was given the impression that the situation was being handled, yet I still have not received the refund/money I was expecting. At this point, the communication has felt misleading, disorganized, and completely unacceptable. A customer should not have to repeatedly push for answers about their own money after making a high-value purchase. The handling of this situation has seriously damaged my trust in this Best BuyI they Just simply don’t care and honestly made a simple problem so much bigger than it needed to be not only was he completely rude and dismissive and made me wait over an hour and a half for a return, he priomised The money would be in my account quote 10 minutes after” . Well, it’s been two days now and exactly what I didn’t want is happening This is not a small inconvenience. This is nearly $1,800 tied up, with no clear resolution and no money received. That is unacceptable for a company of this size. Based on my experience, I would strongly warn others to be extremely cautious about making a major purchase from this Best Buy location, especially if there is any chance you may need a refund, return, follow-up, or escalation. The lack of accountability and the failure to properly resolve this situation have been deeply disappointing.