Best Buy

Reviews

• AB

  Alan B

  3 days ago
  2.0
  Both stars for the girl who asked if we needed help. Too loud with 2 different loud speakers playing different stuff. Not customer friendly for this old man.
• EM

  erin macgregor

  3 days ago
  4.0
  After an unproductive and slightly unpleasant interaction with the Geek Squad regarding my son’s laptop, we spoke to a young man at the front tills. He wasn’t able to answer all our questions or concerns and proceeded to grab someone he thought would be able to help us. Sanu and Aman answered our questions, were able to help us out with a great ending to what had started to be a frustrating visit to the store(hopefully I got those names correct, and I’m sorry I didn’t get the other young gentleman’s name that was so helpful) We have purchased so many electronics and equipment from this location in the past and after dealing with these three staff members we will continue to shop there, but the Geek Squad staff will not be used. Great service from front end staff for sure, Thank you
• MB

  Marlon Bridge

  Sep 30, 2026
  5.0
  Kayla at this location is a Rockstar! She not only was super friendly and helpful to me with my concern, but I saw her go out of her way to take the time to help out a bunch of her coworkers as well. Not sure how your management structure goes here, but you need people like her at the top.
• MM

  Mariia Makovei

  Sep 29, 2026
  1.0
  Very disappointing experience with Best Buy Protection Plan — think twice before spending thousands of dollars here. If you have a Best Buy membership and are planning to buy expensive electronics, I strongly recommend that you carefully read the fine print of the protection plan before making your purchase. Last year, we bought a $2,000 Dell laptop with a very good configuration for our daughter, who uses it for school. Because we knew it would be used at school, we specifically asked Best Buy for the best protection/insurance available. We were told that we were getting good coverage. At the beginning of this school year, the laptop was accidentally dropped at school and the corners of the корпус were damaged. We contacted Best Buy to use the protection plan and were told that the laptop would be repaired within approximately 7 days. After waiting 10 days, we received an email saying that the laptop could not be repaired. Since the same model was no longer available, Best Buy sent us two gift cards totaling the original purchase price. At first, we thought this was a reasonable solution — until we went to the store to find a comparable replacement. The laptop they offered us was about $1,000 more expensive, and even worse, some of its specifications were actually inferior to our original laptop. So essentially, we paid around $2,000 for a laptop and additional protection, and when we needed that protection, we were left with a choice: pay another $1,000 for a comparable computer or accept a computer with worse specifications. We then asked Best Buy to simply return our original laptop to us. They refused. This is extremely frustrating because the laptop contains important personal information and school files belonging to our daughter. What exactly are customers paying for when they purchase this protection? We bought the protection specifically because the laptop was going to be used by a child at school. We expected Best Buy to actually protect our purchase when something happened — not put us in a position where we have to spend another $1,000 to get something comparable. My advice to anyone considering a $2,000+ laptop from Best Buy: don't assume that paying for additional protection means you will receive an equivalent replacement if something goes wrong. This experience has seriously changed our opinion of Best Buy. We expected much better treatment after spending a significant amount of money and paying extra for protection. Very disappointing.
• SD

  Stephanie Drewes

  Sep 27, 2026
  5.0
  I had a great experience at this Best Buy location! I was helped by Izzy. He was very knowledgeable and efficient at helping me buy a new phone! I love going to Best Buy over any other phone store because they always have nice staff who really know what they’re selling!

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