Best Buy

Reviews

• AS

  Andrew S

  1 day ago
  1.0
  Terrible automated call system. Anything but a human representative to save money!
• CG

  Cory Goatham

  3 days ago
  4.0
  I've bought a number of items here in the last 2 years and never had a problem until today. Came at store opening, one of two customers in the store. A woman on the floor asked if I was finding everything okay. I greeted her and showed her the item on front of me and asked if the store would price match Amazon. I was asked if I had Prime, I said yes, and she said I cannot price match if I had Prime. She did not look at the item, price, details, or anything really. I replied that the offer was available without Prime, and I wasn't sure that was following their Low Price Guarantee. She asked if I was going to order it from Amazon and I replied yes, I guess I'm ordering it from Amazon and wished her a nice day. She replied in kind. Out of curiosity I inquired with customer service on the way out about how it worked, and referenced the Low Price Guarantee page on the Canadian Best Buy website. The staff member confirmed that if the Seller on the webpage was Amazon, not a third party, and all details matched, we could proceed with a price match. He took some details and did his own lookup. We confirmed matching model numbers, etc. The staff member said it qualified, and another staff member on the floor helped me locate the box version. A third person at checkout verified the price match and sold it to me. My question to management is whether your staff know of your policies? You're either 100% in or not. I'm hoping it was ignorance on part of the staff member and nothing else. The rest of the team saved the day, and if my interaction ended with the "you can't price match if you have prime" lady I would have given your store my I'm Never Coming Back Guarantee. Everyone else was friendly and upbeat. Won't name names here in case making price matching hell is the store's policy. Fyi... the manufacturer had the same price on their website... I chose Amazon as it was named in the Low Price Guarantee.
• TB

  Todd Blinch

  Aug 10, 2026
  1.0
  This is a terrible company. I was pressured into getting a membership that I didn’t want. They charged me 231$s to cancel it. I went to the store to complain. The manager said the guy doesn’t work here anymore. Than he said he’s not in till tomorrow. This store will never get my business again. I spend big $ at this store. Now they lost a valued customer.
• TM

  Todd Meyer

  Aug 9, 2026
  1.0
  Went there to purchase a tablet, showed salesman the item on display that we wanted. They grabbed boxed new one from locked cabinet and proceeded to checkout. Once we got home the tablet they gave us was not the same as display model we requested. Now we have to return to store for exchange. Not impressed
• LK

  Leo Kulasooriya

  Aug 3, 2026
  1.0
  Just wanted to know whether the store is open on a holiday and best buy AI phone answering machine kept in sending me all over the place and disconnected me without giving me the answer. Why???

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