Best Buy

Reviews

• DS

  Dan Stewart

  May 13, 2026
  1.0
  The customer service here is garbage and I swear like half of the store is empty of stock
• ME

  Madeleine E

  May 8, 2026
  1.0
  I went to Best Buy on 20304 109 Street downtown, hoping to have my PC repaired after it suddenly stopped working while I was completing a school assignment. Unfortunately, what I was told would be a quick repair turned into over a month of stress, poor communication, damage to my computer, and additional expenses. When I first brought my PC into the downtown Edmonton location, the Geek Squad associate I spoke with encouraged me to purchase the monthly Geek Squad membership, explaining that for approximately $20 it included diagnostics and unlimited repairs. I agreed and was told I would receive a phone call within about five business days once the issue had been diagnosed. After seven business days passed, I returned to the store in person because there is no direct way to contact the location. I was told the issue was still being diagnosed and to return in another two business days. When I returned, I was informed that the problem was with my motherboard. I ordered a new motherboard online and brought it back to the store about two weeks later. The associate opened the box, inspected the motherboard and told me the part looked perfect and that the repair would be completed in-store within three business days. Five business days later, I still had not received an update. I returned to the store again around 4:00 PM and explained that I was becoming frustrated with the lack of communication. Shortly after, the associate returned and told me they could not find my computer. When I asked to speak to the manager, I was told the manager had “gone on lunch” and that I would need to return the next day. The following day, an associate informed me that PC repairs are not completed at the downtown location and are instead shipped to the west Edmonton store. This was the first time anyone had communicated this to me. The associate admitted that this should have been communicated and stated that my pc and $200 motherboard were likely somewhere on a transport truck. Had I been informed that my computer would be transported across the city, I would have driven it there myself to avoid the possibility of loss or damage. After several days of phone calls with customer service, my computer arrived at the West Edmonton store. When I saw it for the first time in over a month, I was shocked. My PC case was severely damaged during transport or handling, and my original motherboard was returned with broken prongs and damage that was not present before. The West Edmonton Geek Squad manager was professional and handled the situation appropriately. Unfortunately, I was informed that none of the Geek Squad locations in Edmonton could diagnose the issue with my PC and that it would need to be shipped out of province. Even after installing the new motherboard, the computer still would not turn on, and the team still did not know what was wrong internally. After back-and-forth, the manager offered to replace the damaged PC case and reimburse the cost of the new motherboard, which I appreciated. However, I am now forced to take my computer to Memory Express for proper diagnosis and repair. To make matters worse, after all of this, I attempted to cancel the monthly membership I had been encouraged to purchase. What was not clearly explained was that although it is advertised as a monthly payment, it requires a minimum 12-month commitment unless cancelled within the first 30 days. Since I was outside that window, I had to pay an additional $210 to cancel a service I no longer wanted or needed. What should have been a straightforward repair turned into over a month of poor communication, misinformation, lost time and physical damage to my pc. As a university student, I rely heavily on my computer for schoolwork, and this experience caused an incredible amount of unnecessary stress. I cannot recommend repair services at this location. At no point did anyone from the downtown location apologize or proactively follow up regarding the delays, confusion, or damage to my computer. Do not use the Geek Squad services here!
• JP

  Jezlyn Parker

  Apr 18, 2026
  1.0
  My husband and I went shopping at this location and left in fear instead. As we moved around the store looking at different items we noticed we had been getting followed by a guy with a hood on. When we started paying more attention to him I had locked eyes with him and my husband and I started to get really bad vibes. We felt really scared and so we went to the front to tell the staff about what’s going on and they said it was their security. A person experiencing homelessness is way less scary and intimidating than their security. As a POC being followed by a security guard dressed in plain clothes, hood on, following us is triggering. it also doesn’t make me feel good as a customer to be followed around.. what did you think I was going to do? This locations loss prevention tactic needs to be re addressed as we should’ve never felt that scared in a store whilst shopping! I don’t want to return, that was triggering especially when you don’t know what a customer has been through or what they experienced in their day. Head office needs to improve their loss prevention and think about if their approach is trauma informed when doing this to customers. Won’t be back. I feel profiled, I feel scared and just thinking about how I felt in that moment is traumatic.
• TB

  Terry Bursey

  Apr 3, 2026
  2.0
  I sympathize with the struggles of any downtown retailer in a city like Edmonton but this store's loss prevention strategy seems to be to assume that everyone is a shoplifter and should be treated accordingly. I've visited the store twice recently, spending several hundred dollars, and left feeling insulted by the heavy-handed and totally transparent confrontational approach to customer service. I won't be going back.
• JJ

  JGlads96

  Apr 3, 2026
  1.0
  Employees at this location followed my buddy and I around the whole time, like they weren't even trying to hide the fact that they thought we were trying to steal stuff. The older Indian woman approached us and outright asked us if we were buying anything, proceeded to actually help us, but she asked us what we were looking for when we came in (pointed us in a random direction that wasnt actually the location - we were looking for a dashcam and an adaptor and she literally told us to find someone over there while she was just standing at the desk). For context my buddy and I are indigenous. So I'll definitely avoid shopping here, and if you're a visible minority, be mentally prepared to be FOLLOWED and questioned without actually being helped. Really hate to make this kinda review but the fact that it was so blatant just doesn't sit right with me.

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