Apple West Edmonton

Reviews

• FP

  Faith Paul

  2 days ago
  5.0
  We were there at 4:30 on a weekday and found store pretty quiet, did have to wait long. They have the best tech support for Apple in Edmonton. I always come here and not Southgate even if it’s further to drive.
• LW

  Lou Wright

  3 days ago
  1.0
  Was given wrong information about trading in my old phone and wasted 2 hours of my time. Was not allowed to return to store and had to mail it only instead. Waste of my time. Apple west needs to train there staff proper knowledge. Should have recieved a gift card for wasting my day.
• KP

  Kelly Parker

  5 days ago
  1.0
  Wanted to purchase the new iPhone w/ a combination of gift card and credit card. Gift card was received from the same WEM location 2 days prior through trade in. For some reason, the giftcard was not working. Apple employee told me to call apple support and complete the purchase without the gift card… offered no solution, no investigation into why their own company’s gift card was working, other than to deal with it on my own. Seems very counter intuitive for a company that’s so “advanced” and cannot even figure out why a gift card is not working or how to apply it manually.
• DM

  Dana Minimo

  Sep 23, 2026
  1.0
  I booked an appointment here to have my iPhone battery replaced. They had me wait and sit until I could be helped, and I ended up sitting there for 45 minutes past my appointment time with no staff acknowledging me. I understand it was a busy time, but they need to step up the customer service and have some awareness for people sitting and waiting for help, especially with an appointment. I gave up waiting and went to an independent phone repair shop in the mall, where they replaced my phone battery in less time than I spent waiting at the Apple Store.
• ME

  Mohamed Elnaggar

  Sep 6, 2026
  1.0
  I honestly expected a completely different level of customer service from Apple. Apple is a premium company, and when we purchase Apple products, we expect premium quality and premium support. I purchased a brand-new iPhone 17 Pro Max. Initially, I set it up under my previous True North corporate Apple Account. After that setup was released, I wanted to use the phone with my own Apple Account. Unfortunately, I could not properly associate my Apple Account with the phone. I first contacted Apple Support by phone. Unfortunately, the representative misunderstood the problem and focused on resetting the password for the old corporate Apple Account, even though that was not what I was asking for. I then went to the Apple Store at West Edmonton Mall expecting someone at the store to help me resolve the issue. Unfortunately, I left without a solution. I called Apple Support again and again. I contacted Apple multiple times, and eventually I was transferred to a Senior Advisor named Jamal. The conversation lasted more than 50 minutes, yet the issue still wasn’t resolved. What was especially frustrating was that I was eventually told to reset the iPhone and erase everything from it, without being given a clear explanation of what the actual problem was, why the reset would solve it, or what Apple had determined was preventing me from using my Apple Account. I have a brand-new phone that I legitimately purchased, and after multiple calls, a visit to the Apple Store, and more than 50 minutes speaking with a Senior Advisor, I still don’t have a proper answer. I was not asking for anything unreasonable. I simply wanted Apple to identify what was preventing my Apple Account from being associated with my phone and provide a solution. If I had purchased a low-cost or unknown product, I might have different expectations. But this is Apple. We pay a premium because we expect a premium product and a premium customer experience. Unfortunately, my experience with both the West Edmonton Mall Apple Store and Apple phone support has been extremely disappointing. The fact that I had to spend hours contacting Apple multiple times and still ended up being told to erase my phone without a clear diagnosis is unacceptable to me. Apple needs to do much better when it comes to customer support. I hope management at the West Edmonton Mall location and Apple Customer Relations actually look into this experience and understand why a customer with a brand-new iPhone was left feeling completely unsupported. Very disappointed. I expected much, much better from Apple.