Best Buy

Reviews

• AH

  Ayman Hbeichi

  May 11, 2026
  5.0
  Haven’t been to a Best Buy for a while but remember they always had good service. Nothing has changed here — service is still very good with plenty of knowledgeable staff eager to help out!
• KM

  Kid Mellow

  May 5, 2026
  1.0
  I’ve visited the Best Buy Branch at Northland Drive on Apr 25, 2026 (6:59pm). I had initially inquired about financing a set of Sony Headphones for fitness use. I had then asked for help with one of the manager (mobile counter) and mentioned that I had financing option with BestBuy (fairstone finance). Little did I know about it, he seems very annoyed at the time so then he transferred me to another employee as I feel I wasted his time and he mentions his shift about to end. I was then transferred to a lady (at the main customer counter) who I mentioned to, that I may had forgotten my log in to show my BestBuy card number, but annoyed as she was, she decided to transfer me aswell to another group of fellows that had an idea to help me, but as it turned out they couldn’t help me out either except for this one individual who went out of their way to encourage me to call the customer service line available on his screen. I’ve eventually called fairstone finance for assistance about my BestBuy account and they’ve helped me process with my log in inquiries. After everything said and done I was relieved that I can finally move on with my purchase however I was deeply saddened by the outcome of this whole experience by a representative named Manbeet. At the time, I’ve kindly asked about the 3 months program ($0 upfront pay) in which how much I would have to pay in a monthly basis (with taxes included) before I can consider signing on anything. She was so aggressive, pushy and frustrated with me with the whole entire process leading her to raise her voice at me as she didn’t seem to understand basic concept of monthly payment’s inquiry. I have slowed down my words in a friendly manner in asking the question better in the hopes that she’d understand my inquiry’s in a more mindful state, but she continues to fail with lack of respect and disregard my questions. She eventually grunted at me and rolled her eyes away and spoked in her own language as a sign of disrespect. I was disbelief and felt bullied as I couldn’t quite process why I was treated the way I did. Being treated this way is very difficult to process while maintaining basic principles as no customer should ever feel this way no matter what the ethnicity is and their color of skin specially in a professional business environment. Linguistic exclusion and hidden harassment use of second language to mock and disrespect a customer is all form of discrimination. I will be pursuing further complaint to investigate this matter further.
• AB

  Arif Butt

  May 1, 2026
  1.0
  The shitiest place and people, untrustworthy and miscommunications. Bought an Ipad and the sale associate Rheanna, told me to buy a insurance on it even though the ipad is cheap and asked about the advantages, I was told you are covered for everything. Wow, I was surprised, it was a great deal so bought it. And now, after the accidental damage, when came to store to claim my insurance, I was told by the storage manager Bojan that accidental damage is not covered. ITS A MISUNDERSTANDING. I CAN PAY YOU YOUR INSURANCE MONEY BACK. If manager’s attitude is like that, then definitely you can expect the staff misleading and miscommunication. So at the end, its you who is wrong doesn’t matter what. Be careful when buy insurance from them because at the end they are just earning money from you. No claim at the end.
• AB

  Aaron B

  Apr 28, 2026
  5.0
  The people that work at this store are very helpful. I purchased a TV via online pickup which they brought outside for me. The TV was a little too big to fit in my civic, in fact it got stuck on my back seat. They were very careful with handling it and took 5-10 mins to really make sure that it properly fit in and the door could be closed. Very thankful for how they helped me.
• PU

  Prince D-J Udeh

  Apr 25, 2026
  2.0
  This best buy with geek squad branch is the worst customer service I have experienced in Canada, TV was displayed for sale, deliver took 4 months, called Geek squad, the admin, was rude, replied " you should have called bestbuy the TV had been delivered " quite rude, guess what? monopoly is the cause, no apologies or courtesy. Imagine paying for an appliance, then wait for delivery, wait for installation after 4 months, 1 week. I will advise everyone to avoid this best buy branch.. Staff do not complete task on purchase, don't complete Geek squad task for installation too, it's horrible!!!

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