Best Buy

Reviews

• JT

  Jus Taye

  3 days ago
  1.0
  Do not shop at this best buy!! They have built a fully scamming management and the worst customer service I have ever experienced in a chain retailer by far. No one knows their job in this building and they will lie straight to your face about return policies they know nothing about. Best buy clearly states in many places they will refund a product that has been opened with a restocking price, not this place. If you know what happened to Tim Horton's, its the same thing in this building. Again i would highly advise to NOT shop at this location. Go to memory express or even Walmart and they will service you 100% better. horrible staff horrible manager
• HH

  Harry

  Jul 1, 2026
  1.0
  I was given misleading information by the salesperson about the availability of a Logitech keyboard and mouse. He told me the model I wanted was not available in Canada stores, but I was able to buy it from the SW location. It seemed like he was trying to direct me toward a higher-priced option. Customer service should be more honest and trustworthy.
• KS

  Khushleen Sandhu

  Jun 28, 2026
  5.0
  Dharamjit helped me and my family find a great stove and coffee machine. Helped us evaluate all the different choices and guide us to what we needed. Great employee
• PK

  Ping Knw

  Jun 13, 2026
  1.0
  I purchased an E-bike in store for delivery on June 4 because the associate named Zahra said I'll receive the package on June 8 which is why I chosed to place the order for delivery instead of taking it home on that day. However, on June 8, I still didn't receive the package, so I contacted the agent, and he said the item will be arrive on June 9 instead, so I still wait. Even it was already June 11, I still haven't gotten the package, but it showed on the Pulorator tracking service that it'll be delivered on June 12 since it's already arrived at Calgary facility, so I still wait. But with all the wait 2-3times, I still haven't received it until now, and it showed delay in transit due to missed communication and will be delivered on June 16 instead!! What's missed communication? It was already showed that the package was picked up and ready to deliver before, so why don't just deliver it to me!!? Also, the agent can't help me with anything about cancelling it or change it to pick up instead. I had to withdraw an event because I didn't receive the item on time as planned. Actually, I also plan to purchase a TV and refrigerator from Best Buy, now I have to reconsider it based on this worst experience.
• ES

  Erin Stockwell

  Jun 10, 2026
  5.0
  Super shout-out to this Best Buy location! It is very accessible with great parking, always clean, the restrooms are well-maintained, and we love using the 10-minute pickup. Most importantly, I really want to emphasize how fantastic the people are here! The employees are always very helpful, but on our recent visit, Advisor Kaitlin and Manager Jay completely blew us away. Kaitlin provided exceptionally polite, conscientious, and thoughtful service while helping us troubleshoot an issue. When we needed a bit of extra help, Jay went the absolute extra mile. He was so understanding, did the right thing, and made us feel truly valued as individuals. That kind of care rarely happens at big-box stores anymore. Jay and Kaitlin made a massive difference for us. We have been customers here for a while, and because of this awesome team, we will definitely continue to bring our business to this Best Buy. Kudos to everyone at the Sunridge store!

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