Best Buy

Reviews

• KK

  kira

  2 days ago
  5.0
  Jazzy at Best Buy was absolutely amazing! He did a fantastic job helping us find the right air conditioner last minute and explaining the different products. He was also kind enough to help us load everything into our SUV, which we really appreciated. His customer service went above and beyond. If I ever need anything from Best Buy again, I’ll definitely be looking forward to getting his help! 🤞🏽
• CP

  Curtis Palmer

  3 days ago
  1.0
  I ordered a case and Motorola Edge 8ram and 256gb for $227.00 online on Best Buys platform from a company called Digicell. I got the case from Best Buy but not the cellphone from Digicell and Best Buy is doing nothing to help me and it was done on their online platform. Attention everyone Digicell is using Best Buys online platform to rip off customers because I never got the Motorola Edge 8ram & 256 gb I ordered it on August 01 and it's now August 25. Best Buy will not contact them to advocate or follow up they are doing nothing, just saying contact the seller. They came online and said it's on its way, the phone will arrive soon and no phone has arrived. Now Digicell is not answering. I purchased the case and the phone together the total cost was $227.00 please refund my money or give me the phone. It was suppose be free shipping but I paid $28.90 to ship a case from Best buy Sunridge NE to a northeast address, makes no sense. I would prefer the phone and I partial refund for this inconvenience or a full refund and the phone. I've been waiting for 24 days. It's Best Buys platform so they should do something as it affects their customers. So I paid $227.00 plus $28.90 shipping for a small plastic case, the case is from Best Buy..wow talk about horrible service! I will never shop at Best Buy online or go to their store after this experience.
• DC

  Denzel Chand

  6 days ago
  5.0
  I had a great experience at Best Buy thanks to Aimen. She was extremely helpful when I was looking for a new laptop and took the time to explain the different options and answer all my questions. She was friendly, patient, and made the whole process really easy. I’m very happy with my purchase and really appreciate Aimen’s excellent customer service!
• MH

  Marina Hontar

  6 days ago
  1.0
  Very disappointing experience — my last purchase at Best Buy This was not my first purchase from Best Buy, but unfortunately, it will be my last. Like many customers, I was excited to upgrade my phone. I came to the store with my husband and our two children, expecting a positive experience. The employee who showed me the iPhone was very nice, knowledgeable, and answered all my questions. Everything was going well until we started the actual purchase process. First, while completing the paperwork, the sales associate was chatting with someone on his phone, made a personal call, and was laughing and speaking in another language. I found this very unprofessional, especially while serving a customer. Second, when we asked questions about the purchase, his answers were very brief and he either did not understand our questions or did not take the time to properly explain things. Third, and most importantly, when he brought the new iPhone, he opened the sealed box himself without asking us. When my husband asked why he had opened it, he simply said, “It’s okay, you can remove the screen protection.” My husband told him that this was not okay and asked to cancel the transaction and work with another employee. The next employee who helped us seemed much more professional. She explained things better and recommended a protection plan. We decided to purchase it, especially because she told us that we could cancel it online at any time. A few weeks later, I tried to cancel the protection plan online, but I was surprised to find that I could not. I was told that I had to go to the store. With a six-month-old baby, going to the store just to cancel a protection plan is very difficult, but I went anyway. When I arrived, I waited approximately 15 minutes. Finally, the same employee asked me to do exactly what I had already tried to do at home. After that, I was sent to another desk. I then waited again for quite a long time. Eventually, I was told that they would solve the problem the next day and that I would receive an email confirmation. I never received the promised email or any follow-up. Thankfully, after several more days, I was finally able to cancel the protection plan myself. Overall, this experience was extremely frustrating. The lack of professionalism, communication, and follow-through made what should have been an exciting phone upgrade into a stressful experience. I understand that mistakes can happen, but the way this situation was handled was disappointing. After being a Best Buy customer before, I expected much better service. Unfortunately, I will not be returning to this store for future purchases.
• AB

  Angela Borkristl

  Aug 21, 2026
  5.0
  AGENT HARSH GEEK SQUAD !!!! AMAZING 👏 🙀 Agent Harsh was or is awesome. He talked to me about Joining the Best Buy club and all he had to do was, say a few things about it, and I could tell how passionate he was. It was his passion plus all the bonuses of joining this club that sold me.(It was an easy sell).He is helping me with my new tablet as i'm dyslexic , and I have a few other things going on... ,but technology is struggle I am truly grateful that I walked into your Best Buy in Sunridge, everyone is so polite and willing to help. I had won a customer service award, Across Canada (2011), working for Staples 114 and selling the most extended service plans even though I was just a cashier. BELIEVING in what you are selling is the first step !! Thank you to everyone at Best Buy for making my experience the best !!!. Harpreet I'm coming for that TV. you are so knowledgeable!! Thx AGENT HARSH 😊 🌟🌟🌟🌟🌟🌟🌟 !!!!! Angela

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