Apple Chinook Centre

Reviews

• BE

  Barbie's Everyday Experiences

  Jul 15, 2026
  5.0
  I had a great experience at the Apple Store thanks to Curtis. He was friendly, knowledgeable, and took the time to answer all of my questions without making me feel rushed. His helpful and professional service made the entire visit easy and enjoyable. Thank you, Curtis!
• GF

  Germaine & Nate Fields

  Jul 15, 2026
  5.0
  I had a great experience at the Apple Store thanks to Curtis. He was friendly, knowledgeable, and took the time to answer all of my questions without making me feel rushed. His helpful and professional service made the entire visit easy and enjoyable. Thank you, Curtis!
• RM

  Roshan M

  Jul 10, 2026
  1.0
  I had a very disappointing experience at this Apple Store. I brought in my MacBook for repair after confirming the correct serial number with an Apple representative over the phone. The hardware repair itself was done well. However, after the repair I could no longer sign into iMessage, FaceTime, or other Apple services for months as I live far away from Calgary. When I called the store for help, the staff treated me like I had stolen the device — even though I purchased the laptop from this very same store. Their tone was rude, accusatory, and extremely unprofessional. I was made to feel like a criminal while simply trying to get help with why I was not able to log into my iMessage, Facetime etc. Turns out they were doing this because I had put in the serial number for a separate part that was replaced previously on my laptop. Mind you this is me paying out of pocket (no warranty $1000+ spent here). This was one of the worst customer service experiences I’ve had with Apple. Having spend over 5,000+ in purchases at this very store, I will not be returning to this location and will take my future business elsewhere. This will make my several hours driving to an Apple store worth it.
• KS

  Kulvir S

  Jul 3, 2026
  1.0
  ​I recently purchased a brand new iPhone, only to discover right out of the box that the speaker was defective. I went back to the Apple Store expecting a straightforward exchange for a working product, but the customer service I received was absolutely unacceptable. ​When it came to transferring my information to a working device, the staff gave me two ridiculous options: either buy a second new iPhone out of pocket just to do a direct transfer before returning the broken one, or upload my data to iCloud and hope for the best. ​I opted for the iCloud route, but the staff immediately washed their hands of the situation, stating they "are not responsible" if my data didn't fully recover. I asked them a very simple favor: to hold onto my defective phone for just 30 minutes so I could verify that my data had successfully restored on the new device before wiping the old one. They flat-out refused. ​To make matters worse, the staff spoke to me with serious attitude and showed zero empathy, acting as if I was an inconvenience rather than a customer dealing with a broken product they sold me. ​Because of this dismissive, unhelpful, and arrogant service, I am completely unsatisfied. I am returning the phone entirely and will not be using iPhones anymore. If you expect a company to stand behind its premium products and treat customers with basic respect, look elsewhere.
• KL

  Kyryl Latyshev

  Jul 3, 2026
  1.0
  Prefer to put -5, but unfortunately no option to do this. Order MacBook online with delivery to the store. Box came damaged. I requested replacement. 4 weeks wasted time. ZERO communication. Feeding you tomorrow promises. In the end just cancel order. It is ridiculous!!! Just wast my time. Guys just recommendation, use any other store for the same amount of money. Example check Costco. Everything in time. Customer Service GREAT. Price is same. Plus you will get 2 YEARS FREE WARRANTY. Goodluck. . . !